SX-200 General Information Guide

Notification options may be changed by the system administrator. They may also be modified by the mailbox owner if permission is granted by the system administrator. In addition to the notification type, the phone number and schedule are configurable. The schedule determines whether paging occurs

•Around the clock, regardless of the business schedule

•Only during open business hours

•Only during closed business hours

•Never (disabled until the schedule is changed to one of the three previous schedule options).

Finally, a mailbox may be configured to do non-MWI notification only in response to urgent messages (as opposed to all messages).

By default, a busy or no answer condition detected on a notification call will result in two additional retries occurring at 15 minute intervals. All notification results are posted to the system log file.

Outside Message Notification Calls: The administrator will configure a trunk access code for use in all outside notification calls. The trunk access code will control the lines to be used for notification.

Distribution Lists, Broadcast Message: Allows four system-wide and five (per mailbox) personal distribution lists as well as a broadcast message facility to deliver a message to all mailboxes.

New mailbox Tutorial: The system will guide the user through the steps required for initial configuration of mailbox, including specification of a (non-default) passcode and recording of a personal greeting and name.

Mailbox Types: Four mailbox types are available:

•Extension - the auto-attendant will transfer a caller to the mailbox’s associated extension. If the called party is busy or does not answer, the caller will be prompted to leave a message in the mailbox. The extension mailbox may be linked to other mailboxes for transfer only (dual mailboxes). This permits the caller to transfer to other mailboxes in the same department.

•Message-Only - the auto-attendant will not attempt a transfer but will immediately prompt the caller to leave a message in the mailbox.

•Transfer-Only - the auto-attendant will transfer a caller to the mailbox’s associated exten- sion. but will not take a message if the called party is busy or does not answer.

•Information-Only - the auto-attendant will only play the mailbox greeting; no transfer or prompt to leave a message will occur.

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sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.
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