SX-200 General Information Guide

Generic 1003 software, introduced at the same time, offered advanced business features such as modem pooling and DATASETs capable of synchronous/asynchronous transmission. In addition, MITEL introduced one of the most flexible ACD Telemarketing packages available.

Generic 1004 software was introduced in 1990, delivering an office package that supports Key System functionality for companies that were interested in having a departmental key system application within their PBX environment. A Front Desk terminal provides a low-cost alternative to a PMS for smaller Hotel/Motel operators. As well it offers Enhanced Subattendant features.

The SX-200 LIGHT PBX and LIGHTWARE™ 15 software was introduced in 1991, responding to the need for fiber optic technology. At the same time, the SUPERSET™ 400 series telephones were delivered. This series consists of the SUPERSET 401+, SUPERSET 401, SUPERSET 410, SUPERSET 420 and SUPERSET 430 telephones. The sets are compatible with both the SX-200 LIGHT and SX-200 DIGITAL PBXs. The MILINK® Data Module was designed to be placed under the multiline SUPERSET 410, SUPERSET 420 and SUPERSET 430 telephones. Similar to the DATASETS introduced with Generic 1003, the MILINK Data Module provides asynchronous transmission. LIGHTWARE 15 also includes ISDN interface capability, DTMF Automatic Number Identification (ANI) and DTMF Dialed Number Identification Service (DNIS). The Programmable Key Module (PKM) was introduced in later versions of LIGHTWARE 15, providing SUPERSET 410, SUPERSET 420 and SUPERSET 430 telephones with 30 additional personal keys.

The first SX-200 ML PBX, SX-200 ML (FD), was developed using the same vertical cabinet of the SX-200 LIGHT PBX and modifiying it to include the system main control. The result was a fiber distributed (FD) single cabinet, 96 port PBX.

LIGHTWARE 16 software was released in 1995 and it introduced the SX-200 SPINE, a peripheral bay containing a peripheral control module, a power module, Loop Start (LS) trunks and LS/CLASS II modules, ONS, DNIC and CLASS modules. The 48 port SX-200 SPINE, fiber optically connected, can be located up to 1006 metres (3300 feet) from the control cabinet.

Release 1.1 of the SX-200 ML PBX provided the SX-200 ML (FD) with an option of a second cabinet or bay. The second cabinet could be a 96 port peripheral cabinet, a 24 or 48 port SPINE, or an ISDN Network Gateway.

LIGHTWARE 17 software was released with the SX-200 ML (RM) and the SX-200 EL PBX. The SX-200 ML system is housed in a horizontal, rack mounted (RM) cabinet and has the same two cabinet limit as the SX-200 ML (FD) PBX. The SX-200 EL is also housed in the horizontal, rack mounted cabinet but supports six peripheral bays. Other features include: a new family of DNIC-based SUPERSET 4000-series telephones, a centralized voice mail, centralized attendant, enhanced paging for key system telephones, interface units that connect programmable key modules to the SUPERSET 4025, SUPERSET 4125, or SUPERSET 4150 telephone, the DSS/BLF (Direct Station Select/Busy Lamp Field) interface unit that connects programmable key modules to an attendant console.

The SX-200 EL and the SX-200 ML systems also offer an access interface to the ISDN Network.This interface is provided by the ISDN Network Gateway peripheral node and the PRI card that installs within the SX-200 ELx cabinet Rev. 4.4 or greater. ISDN provides an

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Mitel SX-2000, sx-200 manual SX-200 General Information Guide

sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.