Peripherals

Attendant Consoles

At the heart of the SX-200 telephone system is the Attendant Console - a practical, multi-use tool that simplifies communications management in your organization.

For the Attendant, operating simplicity, innovative design, and elegant styling translate into an easy-to-read liquid crystal display, hardkeys for the most often performed functions, and softkeys for situation-dependent features, all contained in a compact package.

The Console can also be used as an economical option for a department secretary handling calls for a group of people, a maintenance console for troubleshooting, report generation and traffic measurement, and a programming console for customer data entry.

Attendant/Secretarial. The console’s four-line, 80-character liquid crystal display (LCD) shows time and date, and call status information including the names of callers within your organization, call source and destination, and number of calls waiting to be answered. The 14 hardkeys are dedicated to standard attendant activities - answering calls, putting calls on hold, blocking calls, paging, releasing calls to their destination or hanging up, canceling dialed digits, checking the status of trunk groups, and performing Attendant functions such as setting time and date, and switching to night service. Ten softkeys control access to the attendant features through blank keys on the console. The name of the feature associated with a particular key is shown on the screen only when it is available for use.

Maintenance. All maintenance activities - system level functions (such as setting time and date, printer port status reporting, and monitoring diagnostics), reporting functions such as configuration, alarm status, and the display and clearance of device errors), maintenance log functions, diagnostic functions, and traffic measurement - can be done through a Console. When the Console is being used as a maintenance console, the softkeys displayed are the ones available on a maintenance terminal. Maintenance access is password controlled.

Customer Data Entry. All Customer Data Entry (CDE) - initial system installation, moves, adds and changes, and system expansion - can be done through the Console. When the Console is being used as a CDE Console, programming is done by softkeys. As in maintenance, access to CDE is password-controlled.

System Consoles are available in two models - the SUPERCONSOLE 1000 Console and the SUPERSET 7000 Console. Both models support:

Up to nine line appearances

Eight call hold positions

English, French, and Spanish operation

Two headset jacks.

The SUPERSCONSOLE 1000 can directly connect two PKM 48 devices and has two blank keys on the console that are available for programming as macro keys. A macro is a series of keystrokes that you assign to a single key. Instead of repeating the keystrokes each time you want to perform a task, you can press the macro key to execute all the keystrokes at once.

Macro keys may be used for transfering calls to voicemail, for recovering calls released to the wrong extension, or for one-button dialing of frequently called telephone numbers. If the user desires more than two macro keys, the user can reprogram the Trunk Group key and the Set Page key as a macro key.

Up to 11 consoles can be connected to the SX-200 system.

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sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.