Feature Description

If the Attendant is visually impaired and unable to see the HOLD key LED, the Attendant Hold Position Security feature can be enabled. This allows for an error beep to sound if the Attendant attempts to put a call on hold by pressing a HOLD key that already has a party on hold.

Attendant Implicit New Call

When the Attendant presses a key on the console dial pad, by default a new call is initiated. When the first key is pressed, an existing party is automatically placed on hold. At the completion of dialing, the Attendant can transfer the call to the dialed destination by releasing from the call. This feature is temporarily disabled by pressing the TONES ON softkey. See Attendant Tone Signaling.

Attendant Individual Directory Number

Each Attendant Console has a unique directory number identifying that console. The directory number is in addition to the general attendant access number (usually 0) user dial to call the attendant or any LDN keys programmed at that console. A calling party has the choice of either dialing the general attendant access number, or dialing the directory number that is dedicated to a particular attendant position (useful when there is more than one Attendant position).

Attendant Interposition Calling and Transfer

In a multiple console environment, an Attendant can call or transfer a call to any other Attendant using the individual Attendant Directory Number. The call is transferred in the same manner as a call to an extension.

Attendant Lockout Alarm

The system locks out any set that remains off-hook and not connected to another set or trunk for more than 45 seconds. The lockout alarm feature:

•Generates an audible alarm through the console

•Activates the alarm relays

•Displays the location of the locked out device.

When a set is locked out, if lockout alarm is enabled, all consoles warble with a long-short-long cadence. This cadence overrides other cadences that might be active. The attendant can display the time and date the lockout alarm occurred, the extension number of the device, and a message stating that the device has been off-hook too long.

Attendant Message Waiting Setup and Cancel

This feature allows the Attendant to inform extension users that there is a message waiting. The message waiting indication may take the form of

•A message on the display of a SUPERSET display telephone.

•A continuously flashing lamp on the extension (if equipped).

•A distinctive ringing pattern repeated every 20 minutes. The pattern is three 350 ms bursts of ringing.

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sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.
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