Emergency Calls 911 Reporting to Psap

Feature Description

-"Outgoing Call Restriction" disabled

-"Vacant /Reserved Room Default Call Restriction" not set to INTERNAL

-"Occupied Room Default Call Restriction" not set to INTERNAL.

Emergency Calls (911) - Detection and Reporting to Display Sets

This feature presents an audible alarm and a visual signal to the display set when an extension user places a 911 call or causes the handset to go offhook:

•The alarm consists of a distinctive ringing cadence (approx. 0.6 seconds on and 0.6 seconds off) when the set is on hook, idle, ringing, or in the talk state. The volume of the alarm can be set with the COS Option 618, Alarm Audio Level for Sets.

•The visual signal consists of a flashing LED on the alarm key. Pressing the alarm key or Superkey provides the details of the alarm; the user’s extension number and location, e.g., Extension 2056, Room 212. With this information, the user of the display set can provide assistance or direct emergency services (for example, police or ambulance per- sonnel) to the extension where the call originated.

Emergency Calls (911) - Reporting to PSAP

This feature allows you to assign a Customer Emergency Services Identification (CESID) number to an extension. For a call made to 911, the SX-200 system transmits the extension’s CESID number to the public network. Where local networks are equipped with a 911 Selection Router, the CESID will be used to route the call to the Public Access Answering Point (PSAP). When the call reaches the PSAP, the CESID will be transmitted to the PSAP ALI database which will allow the dispatching system to show the location information associated with the CESID, for example street address, station number and room number. The CESID functionality requires the PRI card or the ISDN PRI Application Software Release 6.0 or greater software.

Expensive Route Warning

A trunk route can be programmed to give an Expensive Route Warning of three short tones. On SUPERSET display telephones and the SUPERSET Console, the LCD displays a message. The user can continue with the call or hang up and try again later when a less expensive route may be available. SUPERSET display telephones have the additional option of camping on to wait for a less expensive route or placing a callback on a less expensive route.

FAX Tone Detection

FAX Tone Detection allows an incoming FAX call on an automated attendant trunk to be detected automatically and routed directly to a FAX destination. You must purchase the FAX Tone Detection and the Automated Attendant feature.

Feature Keys

The programmable line keys on multi-line SUPERSET telephones and Programmable Key Modules that are commonly used for speedcall and line appearances, may also be used for feature activation; the user simply presses a feature key.

50003510

Revision A

153 sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.

Mitel sx-200 Emergency Calls 911 Detection and Reporting to Display Sets, Expensive Route Warning

Models: sx-200 SX-2000