System Error Codes
bConfigure the connection to send the data correctly: bin > hash
4Upload the firmware file (> put <firmware.plt>). Standard FMW files that are available in the customer website will not work with this method, since FMW files need to be uploaded through the EWS in order to work. You will need to use a firmware file in PLT format instead. You can obtain the PLT firmware for the latest available firmware versions in the LFP Customer Assurance website (http://bcnsite.bpo.hp.com/csw/).
Appendix C: Obtaining printer logs
It is possible to obtain internal logs on the activities that are being performed by Designjet printers. These logs allow you to understand the status of the printer when a system error has occurred, helping in the process of finding the root cause and the solution.
By default, the printer does not record logs, since they would consume resources (processing time and HDD space). In order to obtain the logs, it is necessary to:
1Enable the logs and reboot the printer.
2Operate the printer until the System Error happens.
3Retrieve the logs from the printer.
4Disable the logs in order to avoid using more HDD space.
In order to activate the logs, you need to boot the printer with a special combination of keys. To enable the logs, switch the printer OFF. Then hold the OK key and the “View Loaded Paper” key at the same time and switch the power On by pressing the Power key. Hold the three keys together during 5 seconds and then release them. The logs are now activated.
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Once DO NOT REBOOT is displayed, get at least the printer.log file by going through the EWS, go to the following page: http://<IP>/hp/ device/3432/8828/tmp/ and download the printer.log file from there. To do this, click one time on the file, and do a right click
HP Designjet T Series — Service Manual |