Print quality troubleshooting
Print quality troubleshooting
Print Quality Troubleshooting Actions
For some Print Quality problems, a Call Agent can try and troubleshoot the Printer by requesting the Customer to perform certain actions. Using this process, most problems can resolved without the need of an
Use the Print Quality Troubleshooting Wizard to help customers with their print quality or color problems. For information about how to use the Print Quality Troubleshooting Wizard, see Print Quality Troubleshooting Wizard on page
When faced with a Print Quality problem, perform the following actions in order to resolve the problem:
1Printer Configuration:
Check that the paper type loaded corresponds to the paper type selected in the front panel and in the software. You can verify the paper type selected through the Front Panel (Main Menu/Paper menu/View loaded paper).
Make sure that the correct Print Quality settings are used for different types of print content. See Print Quality Troubleshooting Actions on page
Dry time should be set to “Optimal”.
2Perform Printhead recovery (Main Menu/Image Quality Maintenance/ Clean Printheads).
3Media:
Select the correct media type through the front panel when loading it.
Make sure that HP or
4Perform the Printhead Alignment (Main Menu/Image Quality Maintenance/ Align Printheads), using the same paper type with which you were experiencing unacceptable image quality, if feasible (some paper types are not suitable for Printhead Alignment).
5Check if the latest version of the firmware is installed. If not, install the latest firmware revision.
The Service Image Quality Diagnostic Print
What is the Service Image Quality Diagnostic Print?
The Printer contains an internal Image Quality Test which helps you to diagnose the possible source of any image quality defects. The Service IQ Diagnostic Print is available in the following options:
1Image Quality Service Best Plot. This plot helps you to diagnose in more detail the possible source of any image quality defects. It is accessible through the Service Utility Menu.
HP Designjet T Series — Service Manual |