System Error Codes

Introduction

Understand System Error Codes

System error codes are hexa-decimal based numbers generally caused by internal system errors. The following pages contain a list of system error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared.

If you have an error code which is not documented in this Service Manual or you have an error which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. When reporting the error, have the following information ready:

„Model and Serial Number of the printer.

„Which firmware revision the printer is using (See Note below). Check firmware in Setup Menu / Information Menu / Show Printer Information.

„The complete error number (See Note below).

„The Service Configuration Print.

„The Current configuration sheet.

„Which software application the customer is using (name, version, etc.).

When reporting the System Error Code, make sure that you supply the full Internal Error Code and the firmware version. Without this information, HP Support Personnel cannot help you. To view the Internal Error Code, hold the UP key and press the CANCEL key at the same when the System Error.

When you reporting the system error code, get the printer logs to further understand the system error code. To get the printer logs, see Appendix C: Obtaining printer logs on page 2- 46.

Code is displayed on the Front Panel.

This is the code definition required

when escalating a problem.

Printer logs

It is possible to have the printer log all the activities it performs in a log file. To further understand a system error code, it is useful to have a log showing the activities of the printer at the time when the system error occurred.

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HP Designjet T Series — Service Manual