Appendix A: How to troubleshoot SE 79:04
One important point to mention is that, although 79:04 system errors can be caused by a hardware malfunction, the vast majority of 79:04 system errors are pure software or firmware issues. In these cases the issue can only be solved by determining the root cause and implementing a solution. The solution can usually be applied by either correctly configuring a selection, updating the printer’s firmware/software that is being used or by fixing an error in the code).
Possible causes
Since the 79:04 system error is a generic error, the number of possible causes behind it is large. The majority can be grouped, however, into the following groups.
Job related SE79:04
A specific print job that is not correctly formatted for the printer or that is not correctly processed by it can trigger a 79:04 system error.
The incorrect format or processing can come from two sources:
Incorrect commands in the job itself. For example, a PS job with some commands that do not have the correct PS format.
Issues applying to the settings in the job
Possible symptoms
79:04 caused by a print job always have the same symptoms:
1The job is received by the printer and starts to process.
2In the middle of the processing, the printer stops and displays 79:04.
3The printer will display the 79:04 system error again immediately after reboot. This is due to the fact that the printer will try to reprint the job, which is pending in the queue, after reboot.
4After the second reboot, the printer will start up normally
5If the same job is sent again, it will always produce a 79:04 system error
These types of 79:04 system errors are normally caused by jobs that have been generated by 3rd party applications (RIPs, 3rd party drivers, files exported by an application to PS, PDF,
There is an exception to this general rule: there are certain applications that can generate their own PS code (Adobe PhotoShop, Adobe Illustrator, Adobe Acrobat, Corel Draw, Freehand, QuarkXpress, …). When used with a PS driver, these applications generate the output PS themselves, instead of using the driver’s rendering capabilities. This is known as PostScript pass- through. So, when using an HP PostScript driver together with an application that has PS passthrough capabilities, the PS code that comes into the printer has not been rendered by the HP driver, and, should the source file contain any PS commands that are not correctly processed by the printer, a 79:04 system error could occur even though an HP driver is being used.
HP Designjet T Series — Service Manual |