Print quality troubleshooting

Some of these corrective actions that the customer can perform to enhance the print and/or color quality are: printhead cleaning, media advance calibration, printhead alignment, and color calibration.

The main benefits of this Print Quality Troubleshooting Wizard tool are that it creates a better customer experience, solving customer PQ issues fast, efficiently, and with a minimum cost for them and also for HP Support.

Customers can perform PQ/color troubleshooting through the Printer Utility (PU), the Embedded Web Server (EWS) or by following the steps described in the User’s Manual or the HP Knowledge Center.

Print Quality Troubleshooting Wizard main window

When to use the Print Quality troubleshooting tool:

The Print Quality Troubleshooting Wizard can help customers solve their PQ/color problems without the need to call to HP Support. Some of the problems for which it can help are the following:

„Troubleshooting area fill uniformity issues such as:

Horizontal lines across the image (banding)

The entire image is blurry or grainy (graininess)

„Troubleshooting line and text quality issues such as:

Lines are too thick, too thin, or missing

Lines appear stepped or jagged

Lines print double or in the wrong colors

Lines are discontinuous

Lines are blurred

HP Designjet T Series — Service Manual

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