Troubleshooting

General Troubleshooting

Introduction

This chapter will guide you through the relevant steps to take when troubleshooting the printer.

Troubleshooting System Error Codes

Chapter 2 System Error Codes on page 2-1 contains a list of system error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared.

If you have an error code which is not documented in this Service Manual or you have an error which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. When reporting the error, have the following information ready:

„Model and Serial Number of the printer.

„Which firmware revision the printer is using (See Note below). Check firmware in Utilities / Statistics / Code rev.

„The complete error number (See Note below).

„The Service Configuration Print.

„The Current configuration sheet.

„Which software application the customer is using (name, version, etc.).

When reporting the System Error Code, make sure that you supply the full Error Code and the firmware version. Without this information, HP Support Personnel cannot help you.

Performing a Service Test on a failed Assembly

If possible, always perform a Service Test on the component/assembly that you are about to replace, just to make sure that is the component/assembly that has failed.

If the test on that component/assembly passes, you should

NOT replace it.

For information on the Service Tests and how to use them see Chapter 3

Service Tests and Utilities on page 3-1.

Performing the Necessary Service Calibrations

Is the printer calibrated correctly after replacing a component? For information on the Service Calibrations and how to use them see Chapter 4 Service Calibrations on page 4-1.

Remember that certain Calibrations are required even if an

Assembly has been disassembled to gain access to another

Assembly or Component.

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HP Designjet T Series — Service Manual