Problem

 

Point to check

Solution

 

 

 

 

 

Printing does not take

 

Is the machine specified correctly in the

Make sure that the printer driver of the machine is

place.

 

software application that you are using

selected in the Print window of the application.

 

 

 

for printing?

If the printer driver does not appear in the list of

 

 

 

 

available printer drivers, it may not be installed correctly.

 

 

 

Remove the printer driver and then install it once again.

 

 

 

☞ Software Setup Guide

 

 

 

 

 

 

 

 

Are the network connection devices

Make sure that the routers and other network

 

 

 

operating normally?

connection devices are operating correctly. If a device is

 

 

 

not powered on or is in an error state, see the manual of

 

 

 

the device to correct the problem.

 

 

 

 

 

 

 

Is the I/O timeout setting too short?

If the I/O timeout setting is too short, errors may occur

 

 

 

while writing to the printer. Ask the administrator of the

 

 

 

machine to configure an appropriate time in "I/O Timeout".

 

 

 

➞ System Settings (Administrator) > "Printer Settings" >

 

 

 

"Interface Settings" > "I/O Timeout"

 

 

 

 

 

 

 

Was a Notice Page printed?

A Notice Page will be printed to indicate the cause of the

 

 

 

problem if a print job cannot be performed as specified

 

 

 

and the cause is not shown in the display. Read the

 

 

 

printed page and take appropriate action.

 

 

 

 

For example, a notice page will be printed in the

 

 

 

 

following situations.

 

 

 

 

• The print job is too large to fit in memory.

 

 

 

 

• A function that has been prohibited by the

 

 

 

 

administrator is specified.

 

 

 

 

* By factory default, Notice Pages are not printed.

 

 

 

 

 

 

Have functions been disabled by the

When user authentication is enabled, the functions that

 

 

administrator?

you can use may be restricted in your user settings.

 

 

 

Check with your administrator.

 

Two-sided printing

 

 

 

 

 

Does the paper type setting of the

Check "Tray Settings" in the system settings.

 

does not take place.

 

selected tray specify a type of paper that

If the [Disable Duplex] checkbox is selected

,

 

 

cannot be used for two-sided printing?

two-sided printing using that tray will not be possible.

 

 

 

Change the paper type setting to a type that can be

 

 

 

used for two-sided printing.

 

 

 

 

➞ System Settings > "Paper Tray Settings" > "Tray

 

 

 

Settings" > "Change"

 

 

 

 

 

 

 

Are you using a special size or type of

For the paper types and sizes that can be used for

 

 

paper?

two-sided printing, see "SPECIFICATIONS" in the

 

 

 

Safety Guide.

 

 

 

 

 

 

 

Have functions been disabled by the

Some functions may have been disabled in the system

 

 

administrator?

settings (administrator). Check with your administrator.

 

 

 

When user authentication is enabled, the functions that

 

 

 

you can use may be restricted in your user settings.

 

 

 

Check with your administrator.

 

A tray, finisher, or

 

 

 

 

 

Have the peripheral devices that are

Open the printer properties and click the [Auto

 

other peripheral

 

installed on the machine been

Configuration] button on the [Configuration] tab.

 

device installed on the

 

configured in the printer driver?

(Windows)

 

machine cannot be

 

 

* If auto configuration cannot be executed, see the

used.

 

 

Software Setup Guide.

 

 

 

 

 

 

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