Problem

 

Point to check

Solution

 

 

 

 

The scanned image is

 

Are Internet fax or fax destinations

When performing a broadcast transmission that

upside down or on its

 

included?

includes Internet fax or fax destinations, the

side.

 

 

transmission orientation of the Internet faxes or faxes is

 

 

 

given priority, and thus an image file may not appear in

 

 

 

the correct orientation on a computer. If this problem

 

 

 

occurs, transmit to the Internet fax and fax destinations

 

 

 

separately.

The scanned image is

 

 

 

 

Are Internet fax or fax destinations

If Internet fax or fax destinations are included, scanning

black and white.

 

included?

will only take place in black and white.

 

 

 

 

 

 

Is the color expansion kit installed?

If the color expansion kit is not installed, scanning will

 

 

 

only be possible in black and white.

JPEG was selected for

 

 

 

 

Is the color mode set to [Mono2]?

When [JPEG] is selected for the file type and the image

the file type but the file

 

 

is scanned in Mono2, the file will be created as a TIFF

was created as a TIFF

 

 

file. To create the file as a JPEG file, change the color

file.

 

 

mode to [Full Color] and then press the [START] key

 

 

 

( ).

 

 

 

 

PROBLEMS RELATED TO ONE-TOUCH INDIVIDUAL KEYS/GROUP KEYS

Problem

 

Point to check

Solution

 

 

 

 

A one-touch individual

 

Has the maximum number of keys been

Delete one-touch keys and group keys that are not

key or group key

 

stored?

being used.

cannot be stored.

 

 

 

 

Have functions been disabled by the

Some functions may have been disabled in the system

 

 

 

 

administrator?

settings (administrator). Check with your administrator.

A one-touch individual

 

 

 

 

If the key is an individual key, is the key

Remove the key from the group and then edit or delete

key or group key

 

included in a group?

the key.

cannot be edited or

 

 

➞System Settings > "Address Control" > "Program"

deleted.

 

 

 

 

Is the key being used in a reserved

Wait until the transmission is finished or cancel the

 

 

 

 

transmission or a transmission in

transmission and then edit or delete the key.

 

 

progress?

 

 

 

 

 

 

 

Is the key included in a program key?

Remove the key from the program and then edit or

 

 

 

delete the key.

 

 

 

➞System Settings > "Address Control" > "Program"

 

 

 

 

 

 

Have functions been disabled by the

Some functions may have been disabled in the system

 

 

administrator?

settings (administrator). Check with your administrator.

 

 

 

 

 

 

Has your administrator enabled a

If your administrator has enabled "Default Address

 

 

function that prevents editing/deleting?

Setting" (on the machine) or "Inbound Routing Settings"

 

 

 

(in the Web pages), editing/deleting will not be possible.

 

 

 

Check with your administrator.

 

 

 

 

188