Problem

 

Point to check

Solution

 

 

 

 

Part of the image is

 

Has the correct paper size been set?

If you are using a special size, be sure to specify the

cut off.

 

 

paper size.

 

 

 

If the size of paper loaded in a tray was changed, be

 

 

 

sure to check the paper size setting.

 

 

 

☞ PAPER TRAY SETTINGS (page 77)

 

 

 

 

 

 

Was the original placed in the correct

If you are using the document glass, be sure to place

 

 

position?

the original in the far left corner of the document glass.

 

 

 

☞ PLACING ORIGINALS IN THE AUTOMATIC

 

 

 

DOCUMENT FEEDER (page 53)

Printing takes place

 

 

 

 

Is the paper loaded with the print side

• Trays 1 to 4:

on the wrong side of

 

facing in the correct direction?

Load the paper with the front side facing down.

the paper.

 

 

• Bypass tray and tray 5, 6 and 7:

 

 

 

Load the paper with the front side facing up.

 

 

 

 

PROBLEMS RELATED TO PERIPHERAL DEVICES

Problem

 

Point to check

Solution

 

 

 

 

The connected USB

 

Is the USB device compatible with the

Ask your dealer if the device is compatible with the

device cannot be

 

machine?

machine.

used.

 

 

 

 

Is the connected USB device

Use "USB-Device Check" in the system settings to

 

 

 

 

recognized correctly?

check whether or not the device can be recognized.

 

 

 

☞ USB-DEVICE CHECK (page 81)

 

 

 

If it is not recognized, connect it once again.

The finisher / saddle

 

 

 

 

Does a message appear indicating that

Remove all remaining paper from the stapler compiler.

unit / saddle stitch

 

you need to remove paper from the

 

finisher / inserter /

 

stapler compiler?

 

folding unit does not

 

 

 

 

Is the [START] key ( ) indicator on

Configure the settings of punching or stapling on the

operate.

 

 

 

the operation panel turned off?

operation panel. For more information, see "MANUAL

 

 

 

FINISHING MODE" (page 65)

 

 

 

 

 

 

Does an error message appear?

When the operation does not take place due to the

 

 

 

problem such as paper misfeeds, you will be informed

 

 

 

by the operation panel.

 

 

 

 

 

 

Does the following message appear in

Check peripheral devices and the power plug. Remove

 

 

the touch panel?

and then firmly reinsert the power plug, and restart the

 

 

"Call for service. Code:xx-xx* Please

machine.

 

 

check the power of the finisher."

 

 

 

*Letters and numbers appear in xx-xx.

 

 

 

 

 

 

 

Have functions been disabled by the

Some functions may have been disabled in the system

 

 

administrator?

settings (administrator). Check with your administrator.

 

 

 

 

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