PROBLEMS RELATED TO TRANSMISSION

General problems common to all modes

Problem

 

Point to check

Solution

 

 

 

 

Transmission does

 

Did you select the correct destination?

Make sure that the correct destination information is

not take place.

 

Is the correct information (e-mail

stored for the destination and that the destination is

 

 

address or FTP server information)

correctly selected. If delivery by e-mail (Scan to E-mail)

 

 

stored for that destination?

is unsuccessful, an error message such as "Undelivered

 

 

 

Message" may be sent to the designated administrator's

 

 

 

e-mail address. This information may help you

 

 

 

determine the cause of the problem.

 

 

 

 

 

 

Did you place a long size original on the

A long size original cannot be scanned from the

 

 

document glass when it is scanned?

document glass. Place originals in the document feeder

 

 

 

tray of the automatic document feeder.

 

 

 

 

 

 

Did you place an original that is folded?

If a folded original is placed in the automatic document

 

 

 

feeder, an error will occur and scanning will be canceled

 

 

 

when the actual original size is detected during

 

 

 

scanning.

 

 

 

Following the instructions in the display, unfold the

 

 

 

original, place it in the automatic document feeder

 

 

 

again, and rescan.

 

 

 

 

 

 

Does a message appear notifying you

Place the original again. If the original size is still not

 

 

that the original size was not detected?

detected correctly, specify the original size manually.

A destination cannot

 

 

 

 

Have functions been disabled by the

Some functions may have been disabled in the system

be specified.

 

administrator?

settings (administrator). Check with your administrator.

 

 

 

When user authentication is enabled, the functions that

Mode cannot be

 

 

you can use and page counts may be restricted in your

 

 

user settings. Check with your administrator.

selected.

 

 

 

 

 

A destination is

 

 

 

 

Is "Default Address Setting" enabled in

If you wish to send to a destination other than the

pre-selected.

 

the system settings (administrator)?

default destination, touch the [Cancel] key.

 

 

 

If you are the administrator and wish to change or

 

 

 

disable the default destination, change the settings as

 

 

 

appropriate in "Default Address Setting".

 

 

 

➞System Settings (Administrator) > "Image Send

 

 

 

Settings" > "Scan Settings" > "Default Address

 

 

 

Setting"

Transmission does

 

 

 

 

Is the machine's clock set to the correct

Set the clock to the correct time.

not begin at the

 

time?

➞System Settings > "Default Settings" > "Clock Adjust"

specified time.

 

 

> "Clock Adjust"

 

 

 

 

 

 

Is a transmission in progress?

If another transmission is in progress when the specified

 

 

 

time arrives, the timer operation will begin after that

 

 

 

transmission is finished.

 

 

 

 

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