Problem

 

Point to check

Solution

 

 

 

 

Transmission does

 

Does the job status screen (completed

Perform the transmission again.

not take place.

 

jobs) or a transaction report indicate that

If the transmission is still not successful after recalling is

 

 

the transmission was not successful?

performed as set in "Recall in Case of Line Busy" or

 

 

 

"Recall in Case of Communication Error", the

 

 

 

transmission failure will be indicated in the job status

 

 

 

screen and the transaction report.

 

 

 

➞System Settings (Administrator) > "Image Send

 

 

 

Settings" > "Fax Settings" > "Fax Send Settings" >

 

 

 

"Recall in Case of Line Busy"

 

 

 

➞System Settings (Administrator) > "Image Send

 

 

 

Settings" > "Fax Settings" > "Fax Send Settings" >

 

 

 

"Recall in Case of Communication Error"

 

 

 

 

 

 

Are the sub-address and passcode

Check with the operator of the other machine to make

 

 

correct? (When using F-code

sure that the sub-address and passcode are correct.

 

 

communication)

 

 

 

 

 

Broadcast

 

Is "Fax Dest. Confirmation Mode"

When "Fax Dest. Confirmation Mode" is enabled, a

transmission is not

 

enabled in the system settings

broadcast transmission that includes fax destinations

possible.

 

(administrator)?

cannot be performed. (Group keys and program keys

 

 

 

that include fax destinations cannot be selected.) Also, it

Transmission is not

 

 

is not possible to perform a broadcast transmission

possible using the

 

 

using the speaker. Check with your administrator.

speaker.

 

 

 

The transmitted fax

 

 

 

 

Is the original placed face up or face

When using the document glass, the original must be

prints out blank at the

 

down correctly?

placed face down. When using the automatic document

receiving side.

 

 

feeder, the original must be placed face up. Place the

 

 

 

original correctly and send the fax again.

 

 

 

 

 

 

If the receiving machine is using thermal

Check with the operator of the other machine.

 

 

paper, was the thermal paper loaded

 

 

 

with the wrong side out?

 

The transmitted fax is

 

 

 

 

Has image rotation been enabled?

When "Rotation Sending Setting" is not enabled (the

reduced by the

 

 

image is not rotated), an original placed in the vertical

receiving fax machine.

 

 

orientation may be reduced by the receiving machine.

 

 

 

Enable "Rotation Sending Settings" before

 

 

 

transmission.

 

 

 

➞System Settings (Administrator) > "Image Send

 

 

 

Settings" > "Fax Settings" > "Fax Send Settings" >

 

 

 

"Rotation Sending Setting" >

 

 

 

 

Problems related to reception

Problem

 

Point to check

Solution

 

 

 

 

Printing does not take

 

Has cut-off printing been disabled in the

If "Print Actual Size Cut off Disabled" is enabled in "Print

place after reception.

 

system settings (administrator)?

Style Setting" in the system settings (administrator) and

 

 

 

a fax is received that is larger than any paper that is

 

 

 

loaded, the fax will be received to memory without being

 

 

 

printed. (However, when a fax longer than

 

 

 

11" x 17" (A3) size is received, it will be printed using

 

 

 

multiple sheets of paper.)

 

 

 

Load the same size of paper as the received fax.

 

 

 

 

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