Problem |
| Point to check | Solution |
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A confidential file or |
| Did you enter the wrong password? | If you cannot remember the password, it is possible to |
confidential folder |
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| change the file or folder password to a new password in |
cannot be opened. |
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| the system settings (administrator). Ask your |
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| administrator. |
A file name cannot be |
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| Does the name include characters that | The following characters cannot be used in a file or | |
stored or changed. |
| cannot be used in a file or folder name? | folder name: |
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| \ ? / " ; : , < > ! * & # |
A custom folder name |
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| |
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cannot be stored or |
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changed. |
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A file name is cut off. |
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| Was the file name stored in the | If the name was stored in the advanced transmission | |
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| advanced transmission settings during a | settings before Quick File or File settings were |
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| scan or Internet fax transmission? | configured, that name will be used for the stored file. If |
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| the number of characters in the name exceeds the |
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| maximum number of characters allowed for a Quick File |
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| name (30 characters), the characters after the 30th |
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| character will be discarded. |
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