Cisco Systems 15530 Obtaining Additional Publications and Information

Cisco ONS 15530 Configuration Guide and Command Reference

78-14227-01, Cisco IOS Release 12.1(10)EV2

Preface

Obtaining Additional Publications and Information

All customers, partners, and resellers who have a valid Cisco service contract have complete access to

the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website

require a Cisco.com login ID and password. If you have a valid service contract but do not have a login

ID or password, go to this URL to register:

http://tools.cisco.com/RPF/register/register.do

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco

TAC website, you can open a case online at this URL:

http://www.cisco.com/en/US/support/index.html

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC

website so that you can describe the situation in your own words and a ttac h a ny nece ssary files.

The Cisco TAC Escalation Center addresses priority level 1 or priority level2 issues. These

classifications are assigned when severe network degradation significantly impacts business operations.

When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer

automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support

services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network

Supported Accounts (NSA). When you call the center, please have available your service agreement

number and your product serial number.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online

and printed sources.

•The Cisco Product Catalog describes the networking products offered by Cisco Systems as well as

ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

•Cisco Press publishes a wide range of networking publications. Cisco suggests these titles fo r new

and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking

Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design

Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco monthly periodical that provides industry professionals with the latest

information about the field of networking. You can access Packet magazine at this URL:

http://www.cisco.com/en/US/about/ac123/ac114/about_cisco_packet_magazine.html

•iQ Magazine is the Cisco monthly periodical that provides business leaders and decision makers

with the latest information about the networking industry. Y ou can access iQ Ma gazine at th is URL:

http://business.cisco.com/prod/tree.taf%3fasset_id=44699&public_view=true&kbns=1.html