Cisco Systems 15530 Obtaining Technical Assistance

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Cisco ONS 15530 Configuration Guide and Command Reference

78-14227-01, Cisco IOS Release 12.1(10)EV2

Preface

Obtaining Technical Assistance

You can order Cisco documentation in these ways:

•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from

the Networking Products MarketPlace:

http://www.cisco.com/en/US/partner/ordering/index.shtml

•Nonregistered Cisco.com users can order documentation through a loca l ac count rep re sen tative by

calling Cisco Systems Corporate Headquarters (California, USA.) at 408 526-7208 or, elsewhere in

North America, by calling 800553-NETS (6387).

You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click

Feedback at the top of the page.

You can send your comments in e-mail to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your

document or by writing to the following address:

Cisco Systems

Attn: Customer Document Ordering

170 West Tasman Drive

San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco

Technical Assistance Center (TAC) provides 24-hour, award-winn i ng te ch nical support services, online

and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical

assistance.

The Cisco TAC website (http://www.cisco.com/tac) provides online documents and tools for

troubleshooting and resolving technical issues with Cisco products and t ech nolog ies. The Cisc o TAC

website is available 24 hours a day, 365 days a year.

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you

have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

The online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the fastest way to open P3 and

P4 cases. (Your network is minimally impaired or you require product information). After you describe

your situation, the TAC Case Open T ool auto matically recommends r esources for an immedi ate solution.

If your issue is not resolved using these recommendations, your case will be assigned to a Cisco TAC

engineer.