Cisco Systems 15530 Obtaining Technical Assistance

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Cisco ONS 15530 Configuration Guide and Command Reference

78-14227-01, Cisco IOS Release 12.1(10)EV2

Preface

Obtaining Technical Assistance

Obtaining Technical Assistance

Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) Website, as a

starting point for all technical assistance. Customers and partners can obtain online documentation,

troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users

have complete access to the technical support resources on the Cisco TAC website, including TAC tools

and utilities.

Cisco.com

Cisco.com offers a suite of interactive, networked services that let you access Cisco in forma tio n,

networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com provides a broad range of features and services to h elp you w it h th ese ta sks:

•Streamline business processes and improve productivity

•Resolve technical issues with online support

•Download and test software packages

•Order Cisco learning materials and merchandise

•Register for online skill assessment, training, and certification programs

To obtain customized information and service, you can self-register on Cisco.com at this URL:

http://www.cisco.com

The Cisco TAC is available to all customers who need technical assistance with a Cisco product,

technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC

Escalation Center. The avenue of support that you choose depends on the priority of the pro blem and the

conditions stated in service contracts, when applicable.

We categorize Cisco TAC inquiries according to urgency:

•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities,

product installation, or basic product configuration.

•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably

impaired, but most business operations continue.

•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects

of business operations. No workaround is available.

•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations

will occur if service is not restored quickly. No workaround is available.

You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The

site provides around-the-clock access to online tools, knowledge bases, an d so ftware . To access the

Cisco TAC website, go to this URL:

http://www.cisco.com/tac