Datalogic Scanning 9500, 9504 manual Problem Isolation Poor/No Reading

Flowcharts

Figure 4-4. Problem Isolation: Poor/No Reading

Have you verified that

all scan windows are clean

and scratch-free?

POOR/NO READING

START

Enter Scanner Diagnostic Mode by holding the Volume/Tone Push Button for 4 seconds (until first 3, and then 6 rapid tones are sounded) then release. Scan a known-good bar code.

Before proceeding, verify that bar code samples presented to scanner are of good quality and a symbology the scanner can read.

A good read is signified by one flash of the Green LED and a single beep1.

Does the scanner read NO the bar code satisfactorily

?

YES

Call Tech Support

Reset the scanner by holding down the Volume/Tone Push Button for 8 seconds.

If unexpected data
is being sent from
the host to the	Does the			Does the
scanner, consider		YES			YES
enabling the	scanner pass			scanner read
programmable	the data to			satisfactorily
feature Ignore Host	the POS		?
Commands to	?
debug the system.	NO			NO
	Go to No Transmit to		Verify programmable
	POS flowchart
			parameters using the
			information and programming
			bar codes provided in Section
			6. Check bar code symbology
			options and other configurable
			features.

DONE

Does the	YES
scanner read
		DONE
satisfactorily
?
NO
Troubleshoot
the host or call
Tech Support.

1Green and Yellow LEDs and beeper indications are configurable features. Behavior may vary from that described here.

Product Reference Guide 4-9