Datalogic Scanning 9500, 9504 manual Problem Isolation Scale

Flowcharts

Figure 4-6. Problem Isolation: Scale

SCALE START				If this is a new installation,
				make sure any foam packing
				pieces have been removed
				from the scale cavity before
View the Remote				proceeding. Lift off the platter
				to verify, then set the platter				Call Tech Support
Display and/or the
Yellow scale status LED				back into position.
for the scale error code.
Reference the topic,										YES
Scale Error Reporting in
Section 4 for more										Is the
information.					YES		Is	NO
										motion filter
				DONE			problem
										at its maximum
							fixed			setting
							?
-0-									?
shown on	YES		- Check for debris under platter.							NO
RemoteDisplay/			- Verify that the weigh platter
Yellow				moves freely.		Increase the scale
			- Remove item(s) from scale.			motion filter setting by
LED off
?			- Press Scale Zero Button			1. Reference Section 6
			- If the scale still fails to zero,			for more information.
NO
				recalibrate the scale.
							NO
E__1
shown on	YES			Problem is too much			Is	YES
Remote Display/				motion at power-up.
							problem			DONE
Yellow LED				Correct excess vibration
							fixed
Flash once				in counter if possible.
							?
?
NO							NO
E__2
				Problem is calibration
shown on	YES						Will the	YES
Remote Display/				lost. Recalibrate the scale						DONE
Yellow LED				using the procedures in			scale
							calibrate
Flash twice				Section 5.
							?
?
NO		For this error, the 7-segment
		display may also show a 'C'.

E__3

shown on YES RemoteDisplay/

Yellow LED Flash

3 times

?

NO

Problem is scale communication lost. Verify cable connections to/from the scale.

Is	YES
problem
		DONE
fixed
?
NO

E__4 shown on Remote
Display/Yellow LED Flash	Call Tech Support
4 times. Problem is Scale
Load Cell failure.

Product Reference Guide 4-11