Aastra Telecom 41-001343-02 manual Configuration and Crash File Retrieval

Troubleshooting

Viewing the Error Messages Using the Aastra Web UI

Use the following procedure to view the error messages, if any, that generated during startup.

Aastra Web UI

1.Click on Advanced Settings->Troubleshooting->Error Messages.

2.Scroll down to the “Error Messages” section to view the error messages that may have generated during startup or reboot of the IP Phone.

Warning Message Display

Previously when a phone fails to download from the first configuration server as listed in the Fully Qualified Domain Name (FQDN) server list, it attempts to download from the other servers from the list. If the phone successfully down- loads from the alternate server, it would display an Error message on the idle screen. This Error message is now classified as a Warning message and is not displayed to the end user on the idle screen.

Administrators will see the warning message along with other error messages in the Web UI (Advanced Settings -> Troubleshooting -> Error Messages) or on the Phone UI (Options Key -> Phone Status -> Error Messages).

Configuration and Crash File Retrieval

In addition to using the Troubleshooting page in the Aastra Web UI, an Administrator can also use three new configura- tion parameters in the configuration files to enable/disable the uploading of support information to a pre-defined server. These parameters are:

•upload system info server - Specifies the server for which the phone sends the system and crash files.

•upload system info manual option - Enables and disables the ability to manually upload support information from the IP Phone UI and Aastra Web UI.

•upload system info on crash - Enables and disables the watchdog to automatically reboot the phone and send a crash file to the pre-defined server.

When this feature is enabled (configuration files only), support files can be automatically or manually generated and uploaded when the server detects a phone failure. An Administrator or User can manually send the files when required using the IP Phone UI or the Aastra Web UI. Each time the files are generated and uploaded, a new timestamp on the file name is created so that existing files are not overwritten on the server. File names are generated in the format

MAC ID_Date_Time_server.cfg, MAC ID_Date_Time_local.cfg, and MAC ID_Date_Time_crash.cfg

Notes:

•The phone performs the generation and sending of Support Information in the background. This feature does not affect the use or operation of the phone.

•During a startup or reboot of the phone, an upload of Support Information is automatically generated and sent to the pre-defined server.

•This feature supports the TFTP, FTP, HTTP, and HTTPS protocols.

9-9 41-001343-02 REV04 – 05.2014