Aastra Telecom 41-001343-02 manual Why does my phone display Bad Encrypted Config?, Reason, Fix

Troubleshooting Solutions

Why does my phone display "Bad Encrypted Config"?

The IP phone displays "Bad Encrypted Config" because encrypted configuration files are enabled but the decryption process has failed. Specific cases where decryption fails are:

Reason

The site-specific password in security.tuz does not match the password used to encrypt the <mac>.tuz or aastra.tuz files.

Fix

Encrypt the .cfg files to .tuz using the correct password, or replace the security.tuz with the correct encrypted file.

Reason

Neither of the <mac>.tuz and aastra.tuz files are present on the configuration server (TFTP/FTP/HTTP).

Fix

Create the encrypted files using anacrypt.exe and copy them to the configuration server.

Reason

The encrypted <mac>.tuz or aastra.tuz file is encrypted using a different version of anacrypt.exe than the phone firmware.

Fix

Run "anacrypt.exe -v" and confirm that the correct version is reported, compared to the phone firmware version.

Why is my phone not receiving the TFTP IP address from the DHCP Server?

For DHCP to automatically populate the IP address or qualified domain name for the TFTP server, your DHCP server must support Option 66. Option 66 is responsible for forwarding the TFTP server IP address or domain name to the phone automatically. If your DHCP server does not support Option 66, you must manually enter the IP address or qualified domain name for the TFTP server into your IP phone configuration.

Additionally, the phone may not be receiving the TFTP IP address if there are other DHCP servers within the same broad- cast domain providing different Option 66 (TFTP server) settings. See “DHCP” on page 4-3for more information on option precedence.

For procedures on configuring the TFTP server using the IP phone UI and the Aastra Web UI, see Chapter 4, the section, “Configuring the Configuration Server Protocol” on page 4-87.

For specific protocol parameters you can set in the configuration files, see Appendix A, the section, “Configuration Server Settings” on page A-16.

9-13 41-001343-02 REV04 – 05.2014