Aastra Telecom 41-001343-02 manual Support Information

Troubleshooting

Example 3

log module rtpt: 0

log module ind: 65535

In the above example, all debug levels are OFF for the Real Time Transport module. All debug levels are ON for the indica- tor module.

You can set the Module/Debug Levels using the configuration files or the Aastra Web UI.

References

For more information about the debug level configuration parameters, see Appendix A, the section, “Troubleshooting Parameters” on page A-221.

For information about configuring the log settings using the Aastra Web UI, see “Performing Troubleshooting Tasks” on page 9-5.

Support Information

You can save the local and/or server configuration files of the IP phone to the location specified in the "Log Settings" sec- tion.

Performing this task allows Aastra Technical Support to view the current configuration of the IP phone and troubleshoot as necessary.

In the “Support Information” section, you can:

•Get local.cfg

•Get server.cfg

•Show Task and Stack Status

Aastra Technical Support uses this support information for troubleshooting the IP phone when required.

Using the Aastra Web UI and selecting “Show Task and Stack Status” displays the tasks and stack status on the IP phone. This screen also displays the Free Memory and the Max Block Free Memory currently on the phone as shown in the fol- lowing illustration. This information is for troubleshooting purposes only.

Free Memory Max Memory Block Size

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