Chapter 9

Troubleshooting

About this Chapter

This chapter describes tasks that a system administrator can perform on the IP phones for troubleshooting purposes. It also includes answers to questions you may have while using the IP phones.

Topics

This chapter covers the following topics:

Topic

Page

Troubleshooting

page 9-2

 

 

Log Settings

page 9-2

 

 

Module/Debug Level Settings

page 9-2

 

 

Support Information

page 9-4

 

 

WatchDog Task Feature

page 9-6

 

 

Error Messages Display

page 9-8

 

 

Warning Message Display

page 9-9

 

 

Configuration and Crash File Retrieval

page 9-9

 

 

Troubleshooting Solutions

page 9-12

 

 

Why does my phone display “Application missing”?

page 9-12

 

 

Why does my phone display the “No Service” message?

page 9-12

 

 

Why does my phone display "Bad Encrypted Config"?

page 9-13

 

 

Why is my phone not receiving the TFTP IP address from the DHCP Server?

page 9-13

 

 

How do I restart the IP phone?

page 9-14

 

 

How do I set the IP phone to factory default?

page 9-15

 

 

How do I erase the phone’s local configuration?

page 9-16

 

 

How to reset a user’s password?

page 9-17

 

 

How do I lock and unlock the phone?

page 9-19

 

 

9-1

41-001343-02 REV04 – 05.2014

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Aastra Telecom 41-001343-02 manual Chapter Troubleshooting