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OL-18611-01
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108-2
Cisco Unified Communications Manager Administration Guide
OL-18611-01
Chapter 108 Cisco Unified Communications
Manager Attendant Console User Configuration
Contents
Main
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CONTENTS
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Preface
Purpose
Audience
Organization
Related Documentation
Conventions
Obtaining Documentation and Submitting a Service Request
Cisco Product Security Overview
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Introduction
Key Features and Benefits
Browsing to Cisco Unified Communications Manager Administration
Web Browsers
Cisco Unified Communications Manager Administration Logon
Cisco Unified Communications Manager Administration Log Off
Hypertext Transfer Protocol Over Secure Sockets Layer (HTTPS)
Using Internet Explorer 6 and HTTPS with Cisco Unified Communications Manager Administration
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Using Internet Explorer 7 and HTTPS with Cisco Unified Communications Manager Administration
Using Netscape and HTTPS with Cisco Unified Communications Manager Administration
Navigating the Cisco Unified Communications Manager Administration Application
Cisco Unified Presence Server Link
Link to Cisco Unified Presence Server
Customized Log-on Message
Last Successful Logon Message
Accessibility
Where to Find More Information
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Server Configuration
Server Configuration Settings
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Finding a Server
Configuring a Server
Deleting a Server
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Cisco Unified Communications Manager Configuration Settings
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Finding a Cisco Unified Communications Manager
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Updating a Cisco Unified Communications Manager
Synchronizing a Cisco Unified Communications Manager With Devices
Cisco CallManager Service Activation/Deactivation
Cisco CallManager Service Activation
Cisco CallManager Service Deactivation
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Cisco Unified Communications Manager Group
Cisco Unified Communications Manager Group Configuration
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Finding a Cisco Unified Communications Manager Group
Configuring a Cisco Unified Communications Manager Group
Synchronizing a Cisco Unified Communications Manager Group with Affected Devices
Deleting a Cisco Unified Communications Manager Group
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Phone NTP Reference Configuration
Phone NTP Reference Configuration Settings
Finding the Phone NTP References
Configuring the Phone NTP References
Deleting the Phone NTP Reference
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Date/Time Group Configuration
Date/Time Group Configuration Settings
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Finding a Date/Time Group
Configuring a Date/Time Group
Synchronizing a Date/Time Group With Affected Devices
Deleting a Date/Time Group
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Presence Group Configuration
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Region Configuration
Region Configuration Settings
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Finding a Region
Configuring a Region
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Synchronizing a Region With Affected Devices
Deleting a Region
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Device Pool Configuration
Device Pool Configuration Settings
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Finding a Device Pool
Configuring a Device Pool
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Synchronizing a Device Pool With Affected Devices
Deleting a Device Pool
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Device Mobility Group Configuration
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Device Mobility Info Configuration
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DHCP Server Configuration
DHCP Server Configuration Settings
Activating DHCP Monitor Service
Starting DHCP Monitor Service
Finding a DHCP Server
Configuring a DHCP Server
Deleting a DHCP Server
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DHCP Subnet Configuration
DHCP Subnet Configuration Settings
Finding a DHCP Subnet
Configuring a DHCP Subnet
Deleting a DHCP Subnet
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LDAP System Configuration
LDAP System Configuration Settings
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Updating LDAP System Information
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LDAP Directory Configuration
LDAP Directory Configuration Settings
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Finding an LDAP Directory
Configuring an LDAP Directory
Deleting an LDAP Directory
LDAP Authentication Configuration
LDAP Authentication Configuration Settings
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Updating LDAP Authentication Information
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Location Configuration
Location Configuration Settings
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Finding a Location
Configuring a Location
Deleting a Location
Resynchronizing a Location Bandwidth
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Physical Location Configuration
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Survivable Remote Site Telephony Configuration
SRST Reference Configuration Settings
Finding an SRST Reference
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Configuring an SRST Reference
Deleting an SRST Reference
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MLPP Domain Configuration
MLPP Domain Configuration Settings
Finding an MLPP Domain
Configuring an MLPP Domain
Deleting an MLPP Domain
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Resource Priority Namespace Network Domain
Resource Priority Namespace Network Domain Configuration
Finding a Resource Priority Namespace Network Domain
Configuring a Resource Priority Namespace Network Domain
Deleting a Resource Priority Namespace Network Domain
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Resource Priority Namespace List Configuration
Resource Priority Namespace List Configuration Settings
Finding a Resource Priority Namespace List
Configuring a Resource Priority Namespace List
Deleting a Resource Priority Namespace List
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Enterprise Parameters Configuration
Updating Enterprise Parameters
Synchronizing Enterprise Parameters With Affected Devices
Enterprise Phone Configuration
Configuring Enterprise Phone Parameters
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Service Parameters Configuration
Configuring Service Parameters for a Service on a Server
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Displaying Parameters for a Service
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Phone Security Profile Configuration
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SIP Trunk Security Profile Configuration
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CUMA Server Security Profile Configuration
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Application Server Configuration
Application Server Configuration Settings
Finding an Application Server
Configuring Application Servers
Deleting an Application Server
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License Unit Report
Generating a License Unit Report
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License Unit Calculator
Calculating License Units
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License File Upload
Starting the License Manager Service
Obtaining a License File
New Cisco Unified Communications Manager Nodes and Devices
Obtaining a Software Feature License
Upgrading Product Licenses
Uploading a License File
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Deleting a License File Name
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License Capabilities Assignment Configuration
License Capabilities Assignment Configuration Settings
Finding a License Capabilities Assignment
Configuring the Capabilities Assignments for One User
Configuring the Capabilities Assignments for Multiple Users
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Autoregistration Configuration
Autoregistration Configuration Settings
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Enabling Autoregistration
Disabling Autoregistration
Reusing Autoregistration Numbers
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Geolocation Configuration
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Geolocation Filter Configuration
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Automated Alternate Routing Group
AAR Group Configuration Settings
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Finding an AAR Group
Configuring an AAR Group
Deleting an AAR Group
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Application Dial Rules Configuration
Application Dial Rule Configuration Settings
Finding a Dial Rule
Configuring Dial Rules
Deleting a Dial Rule
Reprioritizing a Dial Rule
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Directory Lookup Dial Rules Configuration
Directory Lookup Dial Rule Configuration Settings
Finding a Directory Lookup Dial Rule
Configuring Directory Lookup Dial Rules
Deleting a Directory Lookup Dial Rule
SIP Dial Rules Configuration
SIP Dial Rule Configuration Settings
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Finding a SIP Dial Rule
Configuring SIP Dial Rules
Pattern Formats
SIP Dial Rules Examples
Deleting a SIP Dial Rule
Resetting a SIP Dial Rule
Synchronizing Configuration of a SIP Dial Rule with Affected SIP Phones
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Route Filter Configuration
Route Filter Configuration Settings
Finding a Route Filter
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Configuring a Route Filter
Adding and Editing Route Filter Clauses
Removing Route Filter Clauses
Synchronizing a Route Filter With Affected Devices
Deleting a Route Filter
Route Filter Tag Descriptions
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Route Group Configuration
Route Group Configuration Settings
Finding a Route Group
Configuring a Route Group
Adding Devices to a Route Group
Removing Devices from a Route Group
Deleting a Route Group
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Route List Configuration
Finding Route Lists
Adding a Route List
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Adding Route Groups to a Route List
Removing Route Groups from a Route List
Changing the Order of Route Groups in a Route List
Synchronizing a Route List With Affected Route Groups
Deleting a Route List
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Route Pattern Configuration
Route Pattern Configuration Settings
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Finding a Route Pattern
Configuring a Route Pattern
Deleting a Route Pattern
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Line Group Configuration
Line Group Configuration Settings
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Finding a Line Group
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Configuring a Line Group
Adding Members to a Line Group
Removing Members from a Line Group
Deleting a Line Group
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Hunt List Configuration
Finding Hunt Lists
Adding a Hunt List
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Adding Line Groups to a Hunt List
Removing Line Groups from a Hunt List
Changing the Order of Line Groups in a Hunt List
Synchronizing a Hunt List With Affected Line Groups
Deleting a Hunt List
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Hunt Pilot Configuration
Hunt Pilot Configuration Settings
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Finding a Hunt Pilot
Configuring a Hunt Pilot
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Deleting a Hunt Pilot
SIP Route Pattern Configuration
SIP Route Pattern Configuration Settings
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Finding a SIP Route Pattern
Configuring a SIP Route Pattern
Deleting a SIP Route Pattern
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Access List Configuration
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Time Period Configuration
Time Period Configuration Settings
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Finding a Time Period
Configuring a Time Period
Deleting a Time Period
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Time Schedule Configuration
Time Schedule Configuration Settings
Finding a Time Schedule
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Configuring a Time Schedule
Deleting a Time Schedule
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Partition Configuration
Partition Configuration Settings
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Finding a Partition
Configuring a Partition
Searching for a Partition
Synchronizing a Partition With Affected Devices
Deleting a Partition
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Calling Search Space Configuration
Calling Search Space Configuration Settings
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Finding a Calling Search Space
Configuring a Calling Search Space
Deleting a Calling Search Space
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Intercom Partition Configuration
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Intercom Calling Search Space Configuration
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Intercom Directory Number Configuration
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Intercom Translation Pattern Configuration
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Client Matter Codes
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Forced Authorization Codes
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Translation Pattern Configuration
Translation Pattern Configuration Settings
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Finding a Translation Pattern
Configuring a Translation Pattern
Deleting a Translation Pattern
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Call Park
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Directed Call Park
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Call Pickup Group Configuration
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Directory Number Configuration
Directory Number Configuration Settings
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Finding a Directory Number
Configuring a Directory Number
Synchronizing a Directory Number With Affected Devices
Configuring Private Line Automatic Ringdown (PLAR)
Removing a Directory Number from a Phone
Creating a Cisco Unity Connection Voice Mailbox
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Meet-Me Number/Pattern Configuration
Meet-Me Number/Pattern Configuration Settings
Finding a Meet-Me Number/Pattern
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Configuring a Meet-Me Number/Pattern
Deleting a Meet-Me Number/Pattern
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Dial Plan Installer
Finding a Dial Plan
Editing a Dial Plan
Installing a Dial Plan on Cisco Unified Communications Manager
Configuring Route Pattern Details for a non-NANP Dial Plan
Upgrading a Dial Plan
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Uninstalling a Dial Plan
Restarting the Cisco CallManager Service
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Route Plan Report
Viewing Route Plan Records
Deleting Unassigned Directory Numbers
Updating Unassigned Directory Numbers
Viewing Route Plan Reports in a File
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Calling Party Transformation Pattern
Calling Party Transformation Pattern Configuration Settings
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Finding a Calling Party Transformation Pattern
Configuring a Calling Party Transformation Pattern
Deleting a Calling Party Transformation Pattern
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Called Party Transformation Pattern
Called Party Transformation Pattern Configuration Settings
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Finding a Called Party Transformation Pattern
Configuring a Called Party Transformation Pattern
Deleting a Called Party Transformation Pattern
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Mobility Configuration
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Logical Partitioning Policy Configuration
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Annunciator Configuration
Annunciator Configuration Settings
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Finding an Annunciator
Updating an Annunciator
Accessing Dependency Records
Resetting an Annunciator
Synchronizing an Annunciator
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Conference Bridge Configuration
Software Conference Bridge Configuration Settings
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Hardware Conference Bridge Configuration Settings
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Cisco IOS Conference Bridge Configuration Settings
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Cisco Video Conference Bridge Configuration Settings
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Cisco Conference Bridge (WS-SVC-CMM) Configuration
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Finding a Conference Bridge
Configuring a Conference Device
Synchronizing a Conference Device
Deleting a Conference Device
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Media Termination Point Configuration
Cisco IOS Media Termination Point Configuration Settings
Finding a Media Termination Point
Configuring a Media Termination Point
Synchronizing a Media Termination Point
Deleting a Media Termination Point
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Music On Hold Audio Source Configuration
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Music On Hold Fixed Audio Source Configuration
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Music On Hold Server Configuration
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Transcoder Configuration
Transcoder Configuration Settings
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Finding a Transcoder
Configuring a Transcoder
Resetting a Transcoder
Synchronizing a Transcoder
Deleting a Transcoder
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Media Resource Group Configuration
Media Resource Group Configuration Settings
Finding a Media Resource Group
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Configuring a Media Resource Group
Deleting a Media Resource Group
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Media Resource Group List Configuration
Media Resource Group List Configuration Settings
Finding a Media Resource Group List
Configuring a Media Resource Group List
Deleting a Media Resource Group List
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MOH Audio File Management Configuration
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Mobile Voice Access Configuration
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Cisco Voice-Mail Port Configuration
Cisco Voice-Mail Port Configuration Settings
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Finding a Cisco Voice-Mail Port
Configuring Cisco Voice-Mail Ports
Synchronizing a Cisco Voice Mail Port with Affected Devices
Deleting a Cisco Voice-Mail Port
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Cisco Voice Mail Port Wizard
Adding a New Cisco Voice-Mail Server and Ports
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Adding Ports to an Existing Cisco Voice-Mail Server
Deleting Ports from an Existing Cisco Voice-Mail Server
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Message Waiting Configuration
Message Waiting Configuration Settings
Finding a Message Waiting Number
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Configuring Message Waiting
Deleting a Message Waiting Number
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Cisco Voice-Mail
Voice-Mail Pilot Configuration Settings
Finding a Cisco Voice-Mail Pilot
Configuring the Voice-Mail Pilot Number
Deleting a Voice-Mail Pilot Number
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Voice-Mail Profile Configuration
Voice-Mail Profile Configuration Settings
Finding Voice-Mail Profiles
Configuring a Voice-Mail Profile
Synchronizing a Voice Mail Profile With Affected Devices
Deleting a Voice-Mail Profile
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CTI Route Point Configuration
CTI Route Point Configuration Settings
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Finding CTI Route Points
Configuring a CTI Route Point
Deleting a CTI Route Point
Resetting a CTI Route Point
Synchronizing a CTI Route Point
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Gatekeeper Configuration
Gatekeeper Configuration Settings
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Finding a Gatekeeper
Configuring a Gatekeeper
Deleting a Gatekeeper
Resetting a Gatekeeper
Synchronizing a Gatekeeper
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Gateway Configuration
Gateway Configuration Settings
MGCP Gateway Configuration Settings
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H.323 Gateway Configuration Settings
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Analog Access Gateway Configuration Settings
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Cisco VG248 Gateway Configuration Settings
Cisco IOS SCCP Gateway Configuration Settings
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Port Configuration Settings
FXS/FXO Port Configuration Settings
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Digital Access PRI Port Configuration Settings
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Digital Access T1 Port Configuration Settings
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BRI Port Configuration Settings
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POTS Port Configuration Settings
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Loop-Start Port Configuration Settings
Ground-Start Port Configuration Settings
E & M Port Configuration Settings
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Finding Specific Gateways
Adding Gateways to Cisco Unified Communications Manager
Adding a Cisco IOS MGCP Gateway
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Adding Ports to an MGCP Gateway
Adding FXS Ports to an MGCP Gateway
Adding FXO Ports to an MGCP Gateway
Adding Digital Access T1 Ports to an MGCP Gateway
Adding a Digital Access PRI Device to an MGCP Gateway
Adding a BRI Port to an MGCP Gateway
Adding a Cisco IOS SCCP Gateway
Adding a Non-IOS MGCP Gateway
Adding a Cisco IOS H.323 Gateway
Adding an Analog Access Gateway and Ports
Adding a Cisco VG248 Analog Phone Gateway
Modifying Gateways and Ports
Using Dependency Records
Deleting Gateways
Resetting and Restarting Gateways
Synchronizing a Gateway
Updating Gateways and Ports
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Cisco Unified IP Phone Configuration
Phone Configuration Settings
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Phone Migration Settings
Speed-Dial and Abbreviated-Dial Configuration Settings
BLF/Speed Dial Configuration Settings
BLF/Directed Call Park Configuration Settings
Finding a Phone
Configuring Cisco Unified IP Phones
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Migrating Existing Phone Configuration to a Different Phone
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Resetting a Phone
Synchronizing a Phone
Deleting a Phone
Configuring Speed-Dial Buttons or Abbreviated Dialing
Configuring IP Phone Services
Subscribing to a Service
Updating Services
Unsubscribing from a Service
Configuring Service URL Buttons
Adding a Service URL Button
Copy to a Remote Destination Profile
Modifying Phone Button Template Button Items
Finding an Actively Logged-In Device
Displaying the MAC Address of a Phone
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Trunk Configuration
Trunk Configuration Settings
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Finding a Trunk
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Configuring a Trunk
Deleting a Trunk
Resetting a Trunk
Synchronizing a Trunk
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Remote Destination Configuration
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Device Defaults Configuration
Device Defaults Configuration Settings
Updating Device Defaults
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Device Firmware Load Information
Finding Devices With Non-Default Firmware Loads
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Default Device Profile Configuration
Default Device Profile Configuration Settings
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Configuring a Default Device Profile
Deleting a Default Device Profile
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Device Profile Configuration
Device Profile Configuration Settings
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Finding a Device Profile
Configuring a Device Profile
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Deleting a Device Profile
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Phone Button Template Configuration
Phone Button Template Configuration Settings
Finding a Phone Button Template
Configuring Phone Button Templates
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Configuring a Cisco Unified IP Phone Expansion Module Phone Button Template
Deleting a Phone Button Template
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Softkey Template Configuration
Finding a Softkey Template
Creating Nonstandard Softkey Templates
Adding Application Softkeys to Nonstandard Softkey Templates
Configuring Softkey Positions in a Nonstandard Softkey Template
Modifying Softkey Templates
Renaming a Softkey Template
Deleting a Softkey Template
Updating a Softkey Template
Synchronizing a Softkey Template Configuration With Affected Devices
Assigning Softkey Templates to IP Phones
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IP Phone Services Configuration
IP Phone Service Configuration Settings
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IP Phone Service Parameter Settings
Finding an IP Phone Service
Configuring an IP Phone Service
Deleting an IP Phone Service
Configuring an IP Phone Service Parameter
Deleting an IP Phone Service Parameter
Adding an IP Phone Service to a Phone Button
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SIP Profile Configuration
SIP Profile Configuration Settings
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Finding SIP Profiles
Configuring SIP Profiles
Deleting SIP Profiles
Resetting a SIP Profile
Synchronizing a SIP Profile With Affected SIP Devices
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Common Device Configuration
Common Device Configuration Settings
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Finding a Common Device Configuration
Configuring a Common Device Configuration
Synchronizing a Common Device Configuration With Affected Devices
Deleting a Common Device Configuration
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Common Phone Profile Configuration
Common Phone Profile Configuration Settings
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Finding Common Phone Profiles
Configuring Common Phone Profiles
Synchronizing Common Phone Profiles With Affected Devices
Deleting Common Phone Profiles
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Remote Destination Profile Configuration
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Recording Profile Configuration
Recording Profile Configuration Settings
Finding a Recording Profile
Configuring a Recording Profile
Deleting a Recording Profile
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Cisco Unified Communications Manager Assistant Configuration Wizard
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Cisco Unified Communications Manager Attendant Console Pilot Point Configuration
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Cisco Unified Communications Manager Attendant Console User Configuration
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Cisco Unified Communications Manager Attendant Console User File Upload
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Plug-in Configuration
Update Plugin URL Configuration Settings
Installing Plug-ins
Updating the Plugin URL
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Credential Policy Default Configuration
Credential Policy Default Configuration Settings
Finding Credential Policy Defaults
Assigning and Configuring Credential Policy Defaults
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Credential Policy Configuration
Credential Policy Configuration Settings
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Finding a Credential Policy
Configuring a Credential Policy
Deleting a Credential Policy
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Application User Configuration
Application User Configuration Settings
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Finding an Application User
Configuring an Application User
Adding an Administrator User to Cisco Unity or Cisco Unity Connection
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Changing an Application User Password
Managing Application User Credential Information
Credential Settings and Fields
Associating Devices to an Application User
Deleting an Application User
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End User Configuration
End User Configuration Settings
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Finding an End User
Configuring an End User
Creating a Cisco Unity Connection Voice Mailbox
Changing an End User Password
Changing an End User PIN
Managing End User Credential Information
Credential Settings and Fields
Configuring User-Related Information for End Users
Associating Devices to an End User
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Associating Cisco Extension Mobility Profiles
Deleting an End User
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Role Configuration
Role Configuration Settings
Finding a Role
Configuring a Role
Deleting a Role
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User Group Configuration
Finding a User Group
Configuring a User Group
Deleting a User Group
Adding Users to a User Group
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Deleting Users from a User Group
Assigning Roles to a User Group
Viewing User Roles, User Groups, and Permissions
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User/Phone Add Configuration
User and Device Configuration Settings
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Adding an End User and Phone
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Application User CAPF Profile Configuration
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End User CAPF Profile Configuration
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SIP Realm Configuration
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Bulk Administration Tool (BAT)
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APPENDIX
A
Dependency Records
Enabling Dependency Records
Disabling Dependency Records
Accessing Dependency Records
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Dependency Records Buttons
APPENDIX
B
Configuring Non-Cisco Phones That Are Running SIP
Configuration Checklist for Third-Party Phones That Are Running SIP
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Configuration Differences for Phones That Are Running SIP
How Cisco Unified Communications Manager Identifies a Third-Party Phone
Third-Party Phones That Are Running SIP and TFTP
Enabling Digest Authentication for Third-Party Phones That Are Running SIP
DTMF Reception
Licensing for Third-Party Phones That Are Running SIP
Migrating from Cisco Unified Communications Manager Release 5.0 to Release 7.1(2)
Where to Find More Information
INDEX
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B
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D
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H
I
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N
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P
R
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T
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W
