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Chapter 64 Directory Number Configuration Creating a Cisco Unity Connection Voice Mailbox
Creating a Cisco Unity Connection Voice Mailbox
The “Create Cisco Unity Voice Mailbox” link on the Directory Number Configuration window allows
administrators to create individual Cisco Unity Connection voice mailboxes from Cisco Unified
Communications Manager Administration. If Cisco Unified Communications Manager is integrated
with Cisco Unity Connection, this link allows you to create a Cisco Unity Connection voice mailbox.
To configure a voice mailbox and other Cisco Unity Connection settings in Cisco Unity Connection
Administration, see the applicable User Moves, Adds, and Changes Guide for Cisco Unity Connection.
Ensure that you have defined an appropriate template and selected a class of servi ce (COS) for the users
that you plan to add.
Note Before you can create a Cisco Unity Connection voice mailbox for the end use r, you must first configure
the end user with a phone device association and a primary extensi on, and the integration between Cisco
Unified Communications Manager and Cisco Unity Connection must be complete. For more
information, refer to the Cisco Unified Communications Manager SCCP Integration Guide for
Cisco Unity Connection or the Cisco Unified Communications Manager SIP Trunk Integration Guide for
Cisco Unity Connection.
Before You Begin
• You must configure Cisco Unified Communications Manager for voice-messaging service. Refer to
Cisco Unity and Cisco Unity Connection Configuration Checklist in the Cisco Unified
Communications Manager System Guide.
• You must configure Cisco Unity Connection servers. Refer to the applicable Installation Guide for
Cisco Unity Connection.
• For Cisco Unity Connection integration, create an AXL connection via Cisco Unity Connection, as
described in the “Managing the Phone System Integrations” chapter in the System Administration
Guide for Cisco Unity Connection.
• Ensure the Cisco RIS Data Collector service is activated. Refer to the Cisco Unified Serviceability
Administration Guide.
• On the Directory Number configuration window, ensure the Voice Mail Profile setting is configured
and contains a pilot number, or the Voice Mail Profile setting should be set to None. If the Voice
Mail Profile is set to No Voice Mail, the “Create Cisco Unity User” link does not display.
• Ensure that you have defined an appropriate template and selected a class of service (COS ) fo r th e
users you plan to add. For Cisco Unity Connection users, refer to the User Moves, Adds, and
Changes Guide for Cisco Unity Connection.
Note The End User Configuration window also includes the “Create Cisco Unity Voice Mailbox” link.
Procedure
Step 1 Choose Call Routing > Directory Number and click Add New.
Step 2 Enter the appropriate settings in Table 64-1.
Step 3 From the Related Links drop-down list box, in the upper, right corner of the window, choose the “Create
Cisco Unity Voice Mailbox” link and click Go.
The Add Cisco Unity User dialog box displays.