Mitel Version 5.7 SP1 Adding media servers

78 Chapter 6 Configuration

Adding media servers

NOTE: Mixing Mitel 5000/Axxess (formerly Inter-Tel 5000/Axxess) and 3300/SX-200 media servers in the

same enterprise is supported by Contact Center Solutions and Call Accounting applications.

We recommend you add 3300 ICP media servers to your site in YourSite Explorer, but you can, optionally,

add them in the Contact Center Management website.

You must add SX-200 and SX-2000 media servers to your site for voice, email, SMS messages, chat, and/or

fax communications in the Contact Center Management website under YourSite=>Enterprise.

You must add 5000 and Axxess media servers to your site in YourSite Explorer.

You can choose to add Multimedia Contact Center Email, Webchat, and Fax media servers to your site in

either YourSite Explorer or in the Contact Center Management website under YourSite=>Enterprise.

You add Intelligent Queue media servers to your site in the Contact Center Management website under

YourSite=>Enterprise.

To distinguish between the various types of media for management and reporting purposes, you must make

each media server distinct when you set up your site.

NOTE: Although the Mitel SX-200 17 (Release 4 or greater) platform works with Contact Center Management

and Call Accounting, the SX-200 ML/EL has been manufacture discontinued and is no longer supported by

Mitel or prairieFyre Software. Any issues or limitations arising from the use of the SX-200 telephone system

will not be supported with software fixes or customization. Instead, upgrading to the SX-200 ICP or another

supported platform will be required. Contact your Mitel Channel Partner for information on the “SX-200 ML/EL

trade up” program.

You can click Help=>About Your Mitel Applications to verify the types of media servers and the number of

employees for which you are licensed.

Contact Center Management works with the following media server types:

The 3300 ICP ACD system streams SMDR and ACD real-time data over TCP/IP.

See “Adding a 3300 ICP media server” on page79.

The SX-200 post 17 Release 4.0 (SX-200 ACD) system has both SMDR and ACD real-time data streams

delivered over RS-232.

See “Adding an SX-200 ACD media server” on page86.

The Mitel 5000 and Axxess telephone systems stream ACD and OAI data over TCP/IP. In addition, the MiTAI

remote telephone system software is installed locally on the Enterprise Server and communicates over TCP/

IP with the telephone systems.

See “Adding a 5000/Axxess media server” on page88.

The SX-2000 UCD system runs without ACD Telemarketer 2000 (ACD-2) software. It has a single SMDR data

stream delivered over RS-232 or TPC/IP. All of the data is derived from the SMDR stream.

See “Adding an SX-2000 UCD media server” on page90.