Specifying enterprise maintenance functions 53
Services and Database Administration
This chapter includes specifying maintenance functions, backing up data, and those functions available on
Management Console (updating server IP addresses, importing configuration data using the Quick
Configuration Wizard, running the maintenance routine immediately, summarizing data, creating a support
package, controlling services, and converting Toolbox and Contact Center Solutions data files to prairieFyre
data files).

Specifying enterprise maintenance functions

The Enterprise Server is the server computer on which you installed the Contact Center Management server
software.
To specify an enterprise maintenance function
1. Click YourSite=>Enterprise.
The Enterprise tab opens.
2. Click the Advanced tab.
3. If the site uses Secure Sockets Layer, select the This server uses SSL (Secure Sockets Layer)
check box.
4. After Zip files older than, select the number of days after which you want to zip data files.
5. After Purge reports older than, select the number of days after which reports will be discarded.
6. After Delete maintenance logs older than, select the number of days after which maintenance logs
will be discarded.
7. After Delete configuration backup files older than, select the number of days after which
configuration backup files will be discarded.
8. After Time maintenance service runs, select the time at which the maintenance service summarizes
data. The maintenance service is set to run at 2:00 A.M. by default. Select a time for the maintenance
manager to run when your company is closed or is the least busy.
9. Click Save.

Backing up data

NOTE: We recommend you back up the SQL server data files, YourSite Database configuration data files,
and raw telephone data files to an off-board media type (DVD, CD, tape, alternate network drive) each day as
a precaution in case of server failure.
In the event of server failure, you can restore your company history and configuration with
• A backup copy of .xml files.
• A backup copy of the SQL server data files.
• A backup copy of the YourSite database.
• The raw telephone system data files stored on the local hard drive.

Backing up .xml files

The maintenance routine automatically backs up an .xml file of the YourSite database every night. This
backup file is stored in the directory: <drive>:\program files\prairiefyre software inc\CCM\Backup Files. The
maintenance routine keeps an .xml file for each of the last 30 days maintenance ran.
To back up or restore the .xml files
1. Start Contact Center Client.
2. Click View=>Administration.
3. Click Management.
4. Click Configuration.
5. Click Back up/Restore configuration data.
6. Follow the steps in the Backup and Restore Wizard to back up or restore the .xml file.