Mitel Version 5.7 SP1 Required and optional software components

10 Chapter 1 Contact Center Solutions
Bold
Bold typeface designates paths you select in your root directory and items you click, press, type, or select.
For example,
1. Click OK.
2. Delete 50 and type 60.
3. Select the Check database integrity check box.
UI Menu items
UI menu items you select are separated by an arrow [=>]. For example, File=>Open tells you to select the
Open submenu on the File menu.
Note
The word NOTE: designates essential user information.
Searching for key words and definitions
The Help Documentation menu displays the user guides and installation guides available. The documents are
in .pdf format and will open in your browser in Adobe Reader or Adobe Acrobat. The first time a key word or
acronym is used in the guide it is defined.
To search for a key word or definition in the guide, such as ACD
1. Click Help=>Documentation.
2. Select the Mitel Contact Center Solutions User Guide.
3. On the Adobe toolbar, click the Binocular icon to search for key words or definitions.
4. After What word or phrase would you like to search for? type ACD.
5. Click Search.
The Table of Contents opens and the first instance of ACD is highlighted.
6. Under Results, click the ACD hypertext link to locate the next instance of ACD.
Required and optional software components
Contact Center Solutions applications have a number of required and optional applications you install on
client computers.
Required components
In order to use Contact Center Solutions and Call Accounting applications, the following components must be
installed on client computers.
• Microsoft .NET Framework enables your computer to run applications created with .NET. All client
computers must have the latest version of .NET Framework installed.
• Microsoft Internet Explorer updates your browser software to the latest version. All client computers
require IE 6.0 or greater.
• Microsoft Report Viewer 2005 Redistributable Package includes Windows Forms and ASP.NET Web
server controls for viewing reports designed using Microsoft reporting technology.
• Web Services Enhancements (WSE) 3.0 for Microsoft .NET is the Microsoft .NET Framework version
3.0 redistributable package that installs the common language runtime and associated files required
to run applications developed to target the .NET Framework.
• Microsoft DirectX significantly enhances graphics, sound, music, and 3-D animation in Windows
applications.