Mitel Version 5.7 SP1 Modifying Calls Offered

278 Chapter 9 Forecasting
Modifying Calls Offered
You can modify the Calls Offered value for one or several time intervals simultaneously.
To modify the Calls Offered parameter on the forecast grid
1. Click Modify...=>Calls Offered.
See Figure 9-2.
2. Under Specify how you want to change the Calls Offered value(s), specify how you want to modify
Calls Offered:
• Add calls to or subtract calls from the values
• Increase or decrease by a percent of the values
• Select a fixed value
3. Under Apply the changes to the following data source, specify if you want to modify the original
value or the current grid value.
4. Under Apply to times, select the days and time interval for which you want to modify Calls Offered.
5. Click Apply.
Figure 9-2 Calls Offered window