Registering Contact Center Management 41
Getting Started
After you install Contact Center Management on the Enterprise Server, you must set up the Enterprise Server
and client computers to use Contact Center Management. This section provides basic information on post-
installation procedures. For detailed information on installation and post-installation procedures, see the Mitel
Contact Center Management Installation Guide.

Registering Contact Center Management

NOTE:
• If you have not registered your Contact Center Management software, thirty days after you install it
you will no longer be able to log on to Contact Center Management and will be required to contact
prairieFyre software to register the software. After you register your contact center prairieFyre emails
permanent license files to you. You implement these license files on the Enterprise Server to activate
your software.
• Registration information is processed during regular business hours only (Monday to Friday from 8:00
A.M. to 6:00 P.M. ET).
When you initially register your software with prairieFyre, for one year you receive
• The latest Contact Center Management software updates.
• A quarterly newsletter.
• Free technical support.
To register with prairieFyre
• Call prairieFyre at (613)-599-0045. The turn around is immediate. (Recommended)
• Visit the www.prairiefyre.com website, fill out a registration form, and submit the form. The turn around
time is four hours.
• In Contact Center Management, click Help=>Register Now, fill out a registration form, and submit,
email, or courier the form to prairieFyre.

Activating Contact Center Management

If you did not activate Contact Center Management during installation, you can activate it now. If you have
access to the Internet, you can rerun the Installation Wizard at any time to register Contact Center
Management online. If you do not have access to the Internet or if you cannot access our license server, you
can register offline.
To activate the Contact Center Management software online
1. On the Enterprise Server, click Start=>Programs=>Mitel=>Mitel Contact Center Management
Licensing.
2. Click Register Online.
The Online Registration window opens.
3. Open the PFlicense.txt file, type your 26-digit site serial number, enter the path to the license files, and
click Register.
To activate the Contact Center Management software
1. On the Enterprise Server, click Start=>Programs=>Mitel=>Mitel Contact Center Management
Licensing.
2. Click Register offline.
The Offline Registration window opens.
3. Click the here link in the first step to open the directory that contains the license package.
4. Email the license package (licensing.zip) to support@prairiefyre.com.
prairieFyre will sign the license files and send them back to you.