364 Chapter 14 Contact Center PhoneSet Manager and Contact Center Softphone
Adjusting the volume of your speakers and microphone
If you have Contact Center Softphone, you can adjust the volume of your speakers and microphone.
To adjust the volume of your speakers
1. Right-click the Phone toolbar and click Configure.
2. Click the Sounds tab.
3. Adjust the volume by moving the speaker slider.
To adjust the volume of your microphone
1. Right-click the Phone toolbar and click Configure.
2. Click the Sounds tab.
3. Adjust the volume by moving the microphone slider.
Configuring call forward destinations
You can forward calls manually to pre-configured call forward destinations. In addition, you can configure and
enable call forwarding so the telephone systems forwards calls to other answer points when you are
temporarily unavailable or away from the office. For example, you could specify all External call busy calls you
receive be forwarded to a co-worker’s extension. Rather than directing these call to voice mail, the telephone
system would forward these calls to your co-worker.
To configure call forward destinations for calls you will forward manually
1. Right-click the Phone toolbar and click Configure.
2. Click the Call forward tab.
3. Under Name, type the name of the person to whom you will forward calls.
4. Under Number, type an extension or phone number (preceded by a number you dial to access an
outside line).
5. Click OK.
To configure and enable call forward destinations for calls the telephone system will forward
1. Right-click the Phone toolbar and click Configure.
2. Click the Call forward tab.
3. Specify the source for call forwarding.
4. Specify destinations for the following call types:
• All calls (all calls you receive)
• External call busy (external calls to your extension when you are unavailable)
• External call no answer (external calls to your extension that you do not answer)
• Internal call busy (internal calls to your extension when you are unavailable)
• Internal call no answer (internal calls to your extension that you do not answer)
5. If you want to activate the call forwarding rules immediately, select the Enabled check boxes of the
call forwarding types to be activated.
6. Click OK.
Configuring speed dial numbers
When you pre-configure speed dial numbers in Contact Center Softphone, these contacts are available in
drop-down lists adjacent to the Speed dial, Trans/Conf, and Request help buttons on the Functions toolbar.
You can display a button for each speed dial number or display one button with a down arrow that lists all of
the speed dial numbers you have configured. You can speed dial calls manually to pre-configured extensions
and phone numbers.