SMDR Inspector 303
Exception records
The Collector Service tags telephone system records that contain errors with an E (telephone system 1) or e
(telephone system 2). You select the Error records check box to include these records in the search output.
The Collector Service writes a log record to the data stream upon start up. It tags the log record with an I to
indicate it is an information record. You select the Information records check box to include log records in the
search output. ACD Inspector displays the error and information search result records on the Exception
Records tab.
In contact centers that have two telephone systems, the Collector Service tags records from the second
telephone system with an S. You specify the Com ports used by your telephone systems on the Data
collection tab in YourSite Configuration.
Output record count
The Output record count specifies the maximum number of rows of records to display.
Figure 10-11 SMDR search criteria - Options tab