Mitel Version 5.7 SP1 Data Collection

Network Monitor 321
Data Collection
The telephone system generates real-time and historical data used to manage your contact center. You use
real-time data to monitor the current Call Load and agent availability, and make minute-to-minute adjustments.
You use historical information for forecasting, staffing, and scheduling.
The Enterprise Server Collector Service writes SMDR and ACD data to text files. The text files are located on
the Enterprise Server in C:\Program Files\prairieFyre Software Inc\CCM\DataDirectory\Node_x
Network Monitor
The Network Monitor application resides in Contact Center Client. Network Monitor provides information on
the status of media server real-time data collection. You can verify if alarms are enabled for your media
servers and if the media servers are reporting any alarms.
Viewing Network Monitor
NOTE: When you open Contact Center Client, it automatically points Network Monitor to the Enterprise
Server default IP address. If you have more than one server at your site, ensure that Contact Center Client is
pointing to the correct server.
Network Monitor is available to users whose security permissions permit them to use Network Monitor.
To view Network Monitor
1. Click Start=>Programs=>Mitel=>Contact Center Client.
2. Type your user name and password.
3. Verify the Enterprise Server IP address.
4. Click Log on.
The Contact Center Client window opens.
5. Click View=>Network Monitor.
Opening the Network Monitor
After you view Network Monitor, you can minimize or close it. When you close Network Monitor, it resides in
the Network Monitor toolbar.
To open Network Monitor from the toolbar
• Double-click the Network Monitor toolbar.
Network Monitor opens.
Viewing alarms
In Network Monitor, the Enterprise and Media server windows display critical alarms and warning alarms.
Critical alarms are activated when Collector Service is not receiving data, the Enterprise Server disk space is
low, and in other instances where the Enterprise Server is prevented from functioning optimally. When there is
a critical alarm, Network Monitor displays the alarm and you are emailed a notification. Warning alarms are
activated when license violations occur, duplicate records are created, and for other non-critical issues. When
there is a warning alarm, the Network Monitor icon in the System Tray blinks.
NOTE: You must configure settings for your SMTP mail server in YourSite Enterprise in order to receive alarm
notifications by email.
In YourSite, you can configure alarms to notify you if Collector Service is not receiving data or if the server disk
space is low. See “Configuring data alarms for media servers” on page105. (See Figure 11-1.)