460 Chapter 17 Intelligent Queue
3. Configure the schedule type you have selected:
• For a Time schedule, enter the start and stop times.
• For a Day schedule, select the appropriate day or days.
• For a Date schedule, click the hyperlinks to change the month and click the appropriate dates
within the selected month. The present month is selected by default. You can go back one
month, or advance one month in the calendar year. To delete any dates you have selected, click
Remove.
4. Check Callback test condition if you want to use this schedule plan as a test condition for a Callback
plan. If you want to use this as a callback condition, you will only be able to select from other
Schedule Plans that are used for callback conditions.
5. After you have configured your schedule condition, click Save.
6. Click the Action to take tab.
7. Under Condition Matched, select None, Action, or Condition. None is selected by default.
• If you select None, control is passed back to the call flow where the next condition will be tested.
• If you select Action, select an Action and then select an Action Plan from the drop-down list
boxes. The selected action will be followed if the condition is matched, and therefore, true.
• If you sel ect Condition, select a Condition and then select a plan from the drop-down list boxes.
The selected sub-condition will be followed if the condition is matched, and therefore, true.
8. Repeat the previous step for Default Action.
9. Click Save to save your configuration. Click New to clear the fields and create a new Schedule Plan.
Click Delete to remove a Schedule Plan.
Managing call flows
Essentially, a call flow is created from the bottom up. When you plan to create a call flow, think in terms of first
assigning actions to conditions, then conditions to call flows, and finally, call flows to port groups.
The messaging engine that handles the call tests the conditions for a call flow. If the current test condition is
false, the engine returns to the call flow to test the next condition. If all conditions are false, a default action for
the call flow occurs. The default action also occurs if none of the conditions in the call flow result in an action.
If the engine tests for a default action and you have not configured a default action, the call terminates.

Overview of creating a call flow

The creation of a call flow consists of the following steps:
• Assigning actions or subconditions to conditions
• Assigning conditions to call flows
• Assigning call flows to port groups
As you create a call flow, you can save your conditions and then select and review the entire call flow in order
to revise it.
To create a call flow
1. Select Manage=>Call Flows. The Build Call Flow tab opens by default.
2. Enter a new name or select an existing call flow to populate the Call Flow Name field.
3. Select a Condition from the drop-down list box. View the related plans in the Select a Plan field.
4. Assign Conditions to call flows:
• Click Add to add the selected conditions to the end of call flow.
• Click Add All to add all of the conditions listed to the end of the call flow.
• Click Insert to insert the selected conditions above the selected call flow condition.
• Click Insert All to insert all of the conditions listed above the selected call flow condition.