84 Chapter 6 Configuration
7. After All agents associated with this media server are, if you have hot desking agents or ACD
resilient agents, click ACD hot desking agents.
8. After Country, select the country where the media server is located.
If you are setting up a node, select the country in which the node is located.
9. After Area, select the area where the media server is located.
If you are setting up a node, select the area in which the node is located.
10. After Minimum digits dialed, type the minimum number of digits dialed for a local call in your city.
11. After Maximum digits dialed, type the maximum number of digits dialed for a local call in your city.
12. After Outbound call digits, type the number you dial to access an outside line.
This information is required if you use a general business model and want to view when phone
extensions are active or inactive or if you have the Contact Center Softphone option.
13. After Apply license for, select the product for which you are applying a license.
For example, select Call Accounting if you are applying a Call Accounting license. If you are not
licensed for a product the check box for that product does not show. If you have no remaining
licenses, although the check box still shows, an error message indicates that all available licenses
have been used.
14. Specify the data collection settings.
See “Configuring data collection settings for a 3300 ICP in the Contact Center Management website”
on page 84.
Configuring data collection settings for a 3300 ICP in the Contact Center
Management website
To specify data collection settings for a 3300 ICP in the Contact Center Management website
1. Click the Data collection tab.
2. Under Specify data collection settings, if you do not use OPS Manager, click TCP. Otherwise, skip
to step 8.
3. Click IP Address, or DNS, and type the IP address, or name, of the collection point.
4. After SMDR, type the SMDR port number of the media server.
5. If you will be entering ACD information, select ACD. Otherwise, skip to step 16.
6. After ACD, type the ACD port number of the media server. Skip to step 16.
7. If you use OPS Manager, click Enterprise Manager (OPS Manager). Otherwise, skip to step 16.
8. Click IP address, or DNS, and type the IP address, or name, of the OPS Manager computer.
9. After FTP port, type the FTP port number.
10. After FTP user name, type the FTP user name to gain access to OPS Manager.
11. After FTP password, type the FTP password to gain access to OPS Manager.
12. After Remote directory to data files, type the directory path where the data from the telephone
system is stored by OPS Manager. If you will be entering ACD information, skip to step 14. If you will
not be entering ACD information, skip to step 16.
13. To store ACD redundant events, select the File all ACD stream redundant events check box.
14. If you do not consider ACD real-time sequence errors as record errors, select the Ignore ACD real-
time sequence errors as record errors check box.
15. If this media server is part of a Mitel cluster, under Cluster settings, select the This media server is
part of a Mitel cluster check box. Otherwise, skip to step 19.
16. After Cluster ID, type the cluster ID.
The cluster ID can be found on the telephone system.
17. After Cluster name, type the cluster name.
18. Specify the data summary options.
See “Configuring data summary options for a 3300 ICP in the Contact Center Management website”
on page 85.