Mitel Version 5.7 SP1 Figure 6-1 Enterprise structure

70 Chapter 6 Configuration
You must understand the following terms to set up your enterprise structure.
• Enterprise
The enterprise is all of the contact center sites that comprise your company.
See Figure 6-1.
• Site
A site is an office location with one or more media servers. It can be the office where the Enterprise
Server is installed or a branch office.
• Media server
The media servers are the means by which customers communicate with you. For example, if
customers contact you by telephone only, and you have an Axxess telephone system, then you
would configure an Axxess media server.
For example, you have a business called ABC Company. You have two offices. One office is in Salt Lake City
and your head office is in Los Angeles. The Salt Lake City site has Contact Center Management software
installed on the Enterprise Server. Both sites have the Axxess telephone system and the Exchange Server
installed. Your customers contact you at either site by telephone or email
When setting up your enterprise site structure, you install Contact Center Management on the Enterprise
Server. You define the site with the Enterprise Server (Salt Lake City). You add the Los Angeles site to the
enterprise. Finally, you program two media servers at each site: Axxess (for calls) and Exchange (for emails).
Figure 6-1 Enterprise structure