Mitel Version 5.7 SP1 Figure 7-6 Extension State by Position, General business, traditional extensions who sit at the same desks each day, Figure 7-7 Extension State by Position, General business hot desking employees who sit at different desks each day

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If an agent cell in a monitor is grayed out, the phone is not connected to the network and considered out of
service. The out of service state applies to phones that are not connected to the network, Teleworker
employees that have lost their Internet connection, phones that are physically disconnected or malfunctioning,
or employees that are not logged into their soft phone.
Figure 7-6 Extension State by Position
General business, traditional extensions who sit at the same desks each day
If you have general business, traditional extensions who sit at the same desks each day, you use the
Extension State by Position monitor to view where they are sitting in the contact center. After you add their
extensions to the monitor, you can arrange the cells to match the layout of your business, or arrange them
alphabetically or by department.
When a general business employees is in Idle, the cell for the employee’s phone extension in the Extension
State by Position monitor displays the employee’s name and extension number, and the General business
active icon. When the employee is on an incoming/outgoing call, the cell displays the Extension Inbound/
Extension Outbound icon, the employee’s name and extension number, and the time in state. If the Caller ID
card design is selected, you will also see the caller name and phone number. Either card enables you to
readily determine the online and phone availability of general business subject matter experts.
General business hot desking employees who sit at different desks each day
General business, hot desking extensions can log on to any phone in the enterprise and access their personal
settings. When adding extensions to the Extension State by Position monitor, you can arrange them
alphabetically or by department.
When an employee is logged on, the monitor cell displays the General business active icon, the employee’s
name and extension. When the employee is on an incoming/outgoing call, the cell displays the Extension
Inbound/Extension Outbound icon and the time in state. If the Caller ID card design is selected, you will also
see the caller name and phone number. When the employee logs off, the monitor cell is grayed out (inactive).
(See Figure 7-7.)
Figure 7-7 Extension State by Position