92 Chapter 6 Configuration
8. After Remote directory to data files, type the directory path used to save the traffic data.
NOTE: You must create these folders in the Data Directory. If the folder structure does not match,
error messages will be logged until the maintenance routine runs and creates the folders.
9. In the VT100 settings section, click IP address or DNS and type the address of the VT100 server.
10. After VT100 port, type the VT100 port number.
11. After VT100 user name and VT100 password, type the user name and password the maintenance
routine will use to access the VT100 server.
12. Click Save.
13. Create a directory on the FTP server called SX2000\Traffic\Node_0X, where X is the media server ID.
14. Configure data summary options.
See “Configuring data summary options for an SX-2000 UCD” on page92.
Configuring data summary options for an SX-2000 UCD
To configure data summary options for the SX-2000 UCD
1. Click the Data summary options tab.
2. If you want trace reporting, select the Inbound/Outbound/Make Busy Trace reporting check box.
3. If your business operates around the clock, select the This enterprise operates 24 hours a day
check box.
NOTE: If you do not select the This enterprise operates 24 hours a day check box, but have
agents logged in to Contact Center Solutions applications overnight, you may experience problems
with shift-related statistics, such as agent shift monitor and Make Busy Reason codes. For example,
if logged in to Contact Center Client overnight with a Make Busy Reason code, when you change the
Make Busy Reason code the following day, Contact Center Client will display “Unknown Make Busy
code.” This can be remedied by logging out of the application and logging back in.
4. If you want to track outbound calls that were not answered, select the Credit unanswered outbound
calls check box.
5. Under Agent state timeout audit, after Clear line if agent Hold Time exceeds, select the number of
minutes or hours you are in a hold state before the telephone system clears the line.
6. After Clear line if agent primary Talk Time exceeds, select the number of minutes or hours you are
in a single state on the primary line (ACD line) before the system clears that line.
7. After Clear line if agent secondary Talk Time exceeds, select the number of minutes or hours you
are in a single state on the secondary line (Non ACD) before the system clears that line.
8. If you do not want to report on the secondary line (non-ACD and outbound calls), select the Ignore
agent secondary line activity check box.
9. If your telephone system outputs leading digits in SMDR, after Prefix digits, type the digits.
10. If your telephone system outputs trailing digits in SMDR, after Postfix digits, type the digits.
11. Specify Network Monitor settings.
See “Configuring Network Monitor settings for an SX-2000 UCD” on page92.
Configuring Network Monitor settings for an SX-2000 UCD
To configure Network Monitor settings for an SX-2000 UCD
1. Click the Network Monitor tab.
2. After Alarm name, select an alarm.
3. If you must create or modify an alarm that will warn you if data is not being collected for this media
server, click Manage alarms and configure an alarm.
See “Configuring data alarms for media servers” on page105.
4. Under Notify me during these business hours, after Schedule name, select a schedule that
reflects the hours of operation for the media server.
5. If you must create or modify a schedule for the media server, click Manage schedule and configure a
schedule.
See “Creating schedules” on page171.
6. Click Save.