362 Chapter 14 Contact Center PhoneSet Manager and Contact Center Softphone
Configuring soft phone settings
To specify soft phone settings
1. Right-click the Phone toolbar and click Configure.
2. After Input audio device, select an audio device for your microphone.
3. After Output audio device, select an audio device for your speakers or headset.
4. Click OK.
Specifying the address book source for contacts
To specify the address book the soft phone uses for contacts (Microsoft Outlook or the Contact Center
Management YourSite database)
1. Right-click the Phone toolbar and click Configure.
2. After Address book source for contacts, select YourSite contacts or Outlook contacts.
3. Click OK.
Resizing toolbar buttons
To resize toolbar buttons
1. Right-click the Phone toolbar and click Configure.
2. Click the Toolb ars tab.
3. After Functions toolbar, select a size for displaying the Functions toolbar buttons.
4. After Phone toolbar, select a size for displaying the Phone toolbar buttons.
5. Click OK.
Displaying, hiding, and retiring toolbar buttons
You can display telephony buttons, hide them so they appear on the Functions toolbar only when required,
and retire them for actions you rarely perform, such as Camp on and Request help.
To display telephony buttons
1. Right-click the Phone toolbar and click Configure.
2. Click the Toolb ars tab.
3. Under Selected buttons, select the check boxes of the telephony buttons you want to display.
4. Click OK.
To hide telephony buttons
1. Right-click the Phone toolbar and click Configure.
2. Click the Toolb ars tab.
3. Under Selected buttons, clear the check boxes of the telephony buttons you want to hide from view.
4. Click OK.
To retire telephony buttons
1. Right-click the Phone toolbar and click Configure.
2. Click the Toolb ars tab.
3. Under Selected buttons, select the telephony buttons you want to retire and click the left arrow to
add these buttons to the Available buttons list.
4. Click OK.