Mitel Version 5.7 SP1 Adding Make Busy Reason Codes, Adding Do Not Disturb Reason Codes, Adding phone numbers

Adding resilient and/or Network ACD hot desking agents 161
Adding Make Busy Reason Codes
Voice agents can place themselves in Make Busy using their phone sets, provided the Make Busy with
Reason option is enabled on the telephone system. Using Interactive Contact Center, agents can place
themselves in Make Busy with reason in Contact Center Client, and supervisors can place agents in Make
Busy with reason in Contact Center Client. Agents enter Make Busy Reason Codes to indicate why they are
placing themselves in Make Busy and not answering contacts.
If you have Interactive Contact Center or Multimedia Contact Center, you assign Make Busy Reason Codes
the reporting numbers of your choice. Otherwise, you type Make Busy Reason Code reporting numbers listed
on the telephone system assignment forms.
Adding Make Busy Reason Codes (in YourSite Explorer)
To add a Make Busy Reason Code
1. In YourSite Explorer, in the left pane, click YourSite .
2. Under Devices, click Make Busy Reasons.
3. Click Add.
4. Type a Name and Reporting number for the Make Busy Reason Code.
5. On the ribbon, click Save.
Adding Make Busy Reason Codes (in the Contact Center Management
website)
To add a Make Busy Reason Code
1. In Contact Center Management, click YourSite=>Configuration.
2. On the configuration menu, click Make Busy Reason Code.
3. Click Add.
4. Type a Name and Reporting number for the Make Busy Reason Code.
5. Click Save.
Adding Do Not Disturb Reason Codes
Interactive Contact Center, an optional application, enables supervisors who have a 3300 ICP, 5000, or
Axxess telephone system to control the availability of agents and ACD queues. Likewise, agents can control
their own availability, including placing themselves in or removing themselves from Do Not Disturb. There are
many reasons why agents place themselves in Do Not Disturb. You assign these reasons in YourSite
Explorer.
To add a Do Not Disturb Reason Code
1. In YourSite Explorer, in the left pane, click YourSite .
2. Under Devices, click DND Reason Codes.
3. Click Add.
4. Type a Name and Reporting number for the Do Not Disturb Reason Code.
5. On the ribbon, click Save.
Adding phone numbers
The phone number device enables you to
• Add contacts.
• Edit location information that appears in reports.