YourSite database configuration 115
Specifying synchronization settings
YourSite Explorer enables you to specify the synchronization settings, read options, and write options used by
synchronization. When you select a media server in YourSite Explorer, the following synchronization options
are available from the ribbon, on the Telephone system tab:
• Settings
• Disabled
This option will fully disable synchronization.
• Read
This option will read devices programmed on your telephone systems and synchronize them
with the YourSite database.
• Read/Write
This option will read the devices programmed on your telephone systems and synchronize
them with the YourSite database and enable devices programmed in YourSite Explorer to be
written to the telephone systems.
• Read Options
• Create employees with new agents
For every new agent added to the YourSite database, a new employee will be created and
associated with the agent.
• Create employees with new extensions
For every new extension added to the YourSite database, a new employee will be created and
associated with the agent.
• Enabled Advanced Real time on new extensions
Enable Advanced Real time and Reporting on all new extensions.
• Use telephone system device names
Override device names programmed in YourSite Explorer with the device names configured on
the telephone system.
• Write Options
• Update telephone directory names
Override telephone directory names with agent, agent group, queue, and extension names
configured in YourSite Explorer.
Performing synchronization
There are two ways to perform synchronization:
• Full synchronization
Running full synchronization will synchronize the devices programmed on the telephone system and
enable you to review all devices, and optionally exclude any devices, before committing changes to
YourSite Explorer. See “To perform full synchronization” on page116.
• Telephone system settings synchronization
Running telephone system settings synchronization will read the current telephone system settings
and enable you to view any errors or warnings related to the telephone system configuration. See “To
perform telephone system synchronization” on page117.
NOTE:
• You can only use synchronization to synchronize the YourSite database with resilient, Network ACD,
and clustered telephone systems if you are using 3300 ICP Release 10.0 (MCD 4.0 SP2) or greater,
with the SDS Directory synchronization option enabled on all of the telephone systems in your
enterprise.
• As a best practice, we recommend all new installations run Full synchronization to ensure the
telephone systems in your enterprise are synchronized with the YourSite database and that there are
no critical telephone system programming errors.
• You must program your 3300 ICPs and perform synchronization before you can configure telephone
system assignment form options in YourSite Explorer.