304 Chapter 10 Data-mining Tools
SMDR search results information
The SMDR Search results tab shows the search results for Call parties, Call types, and Options searches.
Table 10-5 describes the SMDR information provided by the SMDR Search results tab.
Table 10-5 SMDR search results information
Column
heading Description
Media server The Media server box identifies the telephone system (with or without MiTAI) that
produced the event record.
Start time The Start time of a call is reported in hours and minutes in either a 12- or 24-hour format.
If a 12-hour clock is used, the letter P indicates P.M. (HH:mmp)
Date The Date box displays the date of the event record (month/day/year).
Total duration The duration of a call is reported in hours, minutes and seconds (hh:mm:ss). Leading
zeros are output (Maximum time = 99 hours, 59 minutes, 59 seconds). If the call duration
exceeds 100 hours, a call duration of 99 hours, 99 minutes, 99 seconds will be recorded.
Calling party The Calling party is the identity of the party that/who originated the call. It may be a
station, an attendant, or an incoming trunk, as described below:
(a) Station number as Calling party (cccc). A station number (extension number or agent
ID) may be one to four digits (0-9, *, #) which are left-justified (that is, no leading zeros).
(b) Attendant as Calling party (ATTm). Calls originated by an attendant that do not
involve a third party are reported as a calling party by ATT, followed by the console
number. When the console number is in the range of 10 through 99, the format is
modified to be ATmm. If an attendant calls an outside party on behalf of a station or trunk,
that station or trunk is reported as the caller but the attendant flag symbol [*] is shown in
the Attendant was Involved box.
(c) Trunk number as Calling party (Tnnn or Xnnn). When the originating party is an
incoming CO trunk, Tnnn is shown on the record, where nnn is the number of the trunk. If
the trunk number is less than three digits long, it is left-padded with zeros. If the extended
digit length option is enabled, the trunk number nnnn may be up to four digits long, left-
justified and without leading zeros. When the originating party is an incoming non-CO
trunk, Xnnn is shown in the trunks record. The T or X ensures that CO trunks and CO
Attendant trunks can be distinguished from tie trunks. The trunk number is the trunk ID
specified during customer data entry in the Trunk Assignment form.
Attendant flag This 1-digit box contains an asterisk [*] when a call is assisted by, or initially answered by,
an attendant. This flag will not be shown if a call is transferred to an attendant.
Time to answer
(Time to Ans)
This is the number of seconds from the time an incoming external call rings the
destination until the call is answered. If a call is never answered, this box displays three
asterisk [***]. Leading zeros are output and the box remains at 999 when an overflow is
reached. If the Call Distribution (MCD) feature package is installed, and the MCD report
transfers option is enabled, this box contains the total time to answer regardless of the
number of times the call is rerouted. This box does not apply to Internal SMDR.
NOTE: Time to answer does not include the duration the request waits in queue outside
of regular business hours.