Mitel Version 5.7 SP1 Consulting with people while on calls, Requesting help while on calls, Using Camp on, Leaving and retrieving messages

Using Contact Center PhoneSet Manager and Contact Center Softphone 371
Consulting with people while on calls
To consult with a person while on a call using Contact Center PhoneSet Manager
1. Click Trans/Conf to conference in the person.
The system places the initial party on Hold.
2. In the dial box, type an extension or phone number (preceded by a number you dial to access an
outside line). Otherwise, click the down arrow adjacent to the Trans/Conf button and select a contact.
3. Click Dial.
4. After you consult with the person, either click Conference to conference in the person, click Cancel to
hang up on the person, click Transfer to transfer the call to the person, or click Swap to talk to the
initial party.
Requesting help while on calls
To request help while on a call using Contact Center PhoneSet Manager
1. Click Request help.
2. On the dial pad, type the extension number of the employee you want to call. Otherwise, click the
down arrow adjacent to the Request help button and select a contact.
3. Click Dial.
The system calls the employee. The employee can click Answer and listen in on the call without the
caller knowing and can click Conference to join the conversation at any time.
Using Camp on
The Camp on feature is available when you make a call to an extension and receive a busy signal becaus e
the employee is already on a call. Camp on notifies the employee you are attempting to call with a series of
audible beeps.
NOTE:
• Callers cannot camp on to your extension if you have call forwarding or voice mail configured on the
extension.
• You cannot camp on to an extension that is in Make Busy or Do Not Disturb.
To camp on to an extension
1. In the dial box, type an extension number.
2. Click Dial.
3. If you receive a busy signal, click Camp on.
The employee you called will hear a series of beeps and can click Retrieve to place the caller on hold
and speak with you. After speaking with you, the employee can click Swap to return to the caller.
Leaving and retrieving messages
The Leave a message feature is available when you make a call to an extension that is idle or on a call. You
must use the dial pad to type a number when you are retrieving a message.
To leave a message
1. In the dial box, type an extension number.
2. Click Dial.
3. If the employee does not answer, click Leave a message.
The telephone system leaves a message waiting notification on the employee’s extension and the
Contact Center Client icon flashes red and white in the employee’s system tray.