Mitel Version 5.7 SP1 Adding fixed jobs, Adding variable jobs, Renaming jobs

520 Chapter 18 Workforce Scheduling
Adding fixed jobs
To add a job for a fixed shift
1. Click the Configuration tab.
2. In the Schedules group, click Schedule.
3. In the left pane, click Jobs.
4. In the right pane, click the Fixed Jobs tab.
5. Click Add.
6. After Name, type the name of the job.
7. Click Create.
8. If the job involves work on ACD calls, ensure the check box under Is ACD is selected.
9. Under Start time, type the time at which the job must start.
10. Under Duration, type the duration of the job.
11. Under Color, select a color for the job.
12. Click OK.
Adding variable jobs
To add a job for a variable shift
1. Click the Configuration tab.
2. In the Schedules group, click Schedule.
3. In the left pane, click Jobs.
4. In the right pane, click the Variab le Jobs tab.
5. Click Add.
6. After Name, type the name of the job.
7. Click Create.
8. If the job involves work on ACD calls, ensure the check box under Is ACD is selected.
9. Under Color, select a color for the job.
10. Click OK.
Renaming jobs
You can rename a job without losing any information associated with the job.
To rename a job
1. Click the Configuration tab.
2. In the Schedules group, click Schedule.
3. In the left pane, click Jobs.
4. If you want to rename a fixed job, click the Fixed Jobs. Otherwise, to rename a variable job, click the
Variable Jobs tab.
5. Under Name, click the name of the job to rename.
6. Type a new name for the job.
7. Click OK.