Mitel Version 5.7 SP1 Adding trunks

Adding resilient and/or Network ACD hot desking agents 155
Adding extension groups (in YourSite Explorer)
To add an extension group
1. In YourSite Explorer, in the left pane, click YourSite .
2. Under Devices, click Extension groups.
3. Click Add.
4. Type a Name and a Reporting number for the extension group.
5. On the ribbon, click Save.
Associating extensions with extension groups (in YourSite Explorer)
To associate an extension with an extension group
1. In YourSite Explorer, in the left pane, click YourSite .
2. Under Devices, click Extension groups.
3. Select an Extension group from the list.
4. On the Membership tab, under Available members, select an extension and click > to move the
extension to the Selected members list.
5. On the ribbon, click Save.
Adding extension groups (in the Contact Center Management website)
To add an extension group
1. In Contact Center Management, click YourSite=>Configuration.
2. On the configuration menu, click Extension=>Extension group.
3. Click Add.
4. Type a Name and a Reporting number for the extension group.
5. If you want to add all voice extensions to this extension group, select Automatically add all voice
extensions to this extension group.
6. On the ribbon, click Save.
Associating extensions with extension groups (in the Contact Center
Management website)
To associate an extension with an extension group
1. In Contact Center Management, click YourSite=>Configuration.
2. On the configuration menu, click Extension=>Extension group.
3. Across from the extension group to which you want to associate extensions, click Members.
The Edit extension group members window appears.
4. Under Available extensions, select the check boxes of the members to be added to the group and
click Add selected >>.
5. Click Save.
Adding trunks
If you have an SX-200 or SX-2000 telephone system, you must add trunks in the Contact Center
Management website using YourSite=>Configuration. If you have a 3300 ICP, we recommend you add trunks
in YourSite Explorer. If you have a 5000 or Axxess telephone system, you must add trunks in YourSite
Explorer.