Adding resilient and/or Network ACD hot desking agents 129

Figure 6-7 Microsoft Excel .csv formatting example

Figure 6-8 Notepad .csv formatting example

Fields required for successful .csv imports
The following table details the fields that are required in order to successfully import devices into YourSite
Explorer using a .csv file.
NOTE: Data must be entered in .csv files using the exact order detailed in the table below. Failure to import
data in the order specified will result in import errors.

Table 6-5 Mandatory device fields for .csv imports

Device Mandatory fields Optional fields

Employees First name, last name, employee
ID (reporting number)
Full time, middle name, email
address, suffix, real-time license,
nickname, resiliency license,
activated, scheduling license,
site, password, is a supervisor,
username, supervisor, is active,
security role, preferred printer,
print locally, use employee email
for report distribution, fax number,
hire date, birth date, business
phone number, emergency
contact phone number,
emergency contact relationship,
emergency contact name,
country, ZIP or postal code, street
address, city, state or province,
pager number, phone number
Employee groups Name, employee group ID
(reporting number)
N/A