Setting up Contact Center Management on client computers 43
Viewing multiple Contact Center Management sessions
Sometimes you will need to view two or more instances of Contact Center Management simultaneously. For
example, you need to open two or more Contact Center Management sessions to perform multiple searches
for event records, and to compare report data to SMDR search results.
To view multiple Contact Center Management sessions using Favorites
1. Start Internet Explorer and type your Enterprise Server IP address http://[your Enterprise Server IP
address]/CCMWeb/. Otherwise, click the Contact Center Management desktop icon.
2. Click Favorites=>Add to Favorites to add the Enterprise Server IP address to your list of favorite
addresses.
3. Click OK.
4. Click Favorites, click Contact Center Management (at the bottom of the list), and move it to the top of
the list using a drag-and-drop operation.
5. To start an additional Contact Center Management session, open Internet Explorer and select
Contact Center Management from your list of favorites.
You start the first instance of Contact Center Management by clicking the Contact Center
Management desktop icon. You start the second (and subsequent) sessions of Contact Center
Management by opening Internet Explorer, clicking Favorites, and clicking Contact Center
Management.
NOTE: You can switch between Contact Center Management sessions and desktop applications by holding
down the Alt key and pressing the Tab key until you locate the desired session.
Installing the latest version of Client Component Pack
Microsoft .NET Framework 3.5 SP1 must be installed on your system before you install Client Component
Pack. If you attempt to install Client Component Pack, and .NET Framework is not installed, Client
Component Pack will prompt you to install a list of required components, including .NET Framework.
You can install Client Component Pack on individual client computers or servers running Windows or Citrix
Terminal Services with or without the Mitel Unified IP Client for Sun Ray Solution.
NOTE: If the client is on an external network, you can either:
• VPN to the internal network and install the Contact Center Client, or
• Copy the Contact Center Client from the server to the client using a CD or USB key
• Use an administrative procedure to silently install Client Component Pack on remote desktops
• See “Installing Client Component Pack using an administrative procedure” on page 44.
To install Client Component Pack on the client computer:
1. On the client computer, start Internet Explorer and type http://[your Enterprise Server IP address]/
CCMWeb.
2. Type your user name and password and click Submit.
3. Click Help=>Software downloads/Installations.
4. Click Client Component Pack.
The File Download - Security Warning window opens.
5. Click Run.
Close the Software downloads window.
The Internet Explorer - Security Warning window opens.
6. Click Run.
The Mitel Contact Center Solutions Client Component Pack Se... window opens.
7. To install Updater Service Clean Up, click Install.
8. The Mitel Contact Center Solutions Client Component Pack - InstallShield Wizard opens.
9. Click Next.